Vendor Relationship Representative II

Lessen•Chicago, IL

1d•$16 - $21•Onsite

About The Position

The Vendor Relationship Representative II supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Requirements

Associate’s Degree or equivalent work experience (0-2)
Previous experience in Customer Service role preferred
Customer Service – Proficient
Verbal Communication – Proficient
Written Communication – Proficient
Teamwork – Proficient
Relationships – Proficient
Organizational Awareness – Proficient
Learning Agility – Proficient
Problem Solving – Proficient
Process Orientation – Proficient
Prioritization – Proficient

Responsibilities

Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the company’s web-based systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or un-satisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
Provide management with recommendations to changes in procedures, as needed
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned