Vendor Oversight Specialist

Planet • Irving, TX

2d • Onsite

About The Position

The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance.

Requirements

• High school diploma or equivalent required
• Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience
• Strong written and verbal communication skills
• Ability to problem solve and research issues when needed
• Displays strong organizational skills, attention to detail, and ability to handle multiple priorities
• Effectively manages time and meets deadlines
• Possesses strong mathematical skills
• Ability to analyze and interpret data

Nice To Haves

• Prior vendor management experience preferred

Responsibilities

• Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures. Addresses concerns and escalates when necessary.
• Acts as point of contact for vendor for routine questions and problem resolution. Escalates when necessary.
• Compiles and analyzes vendor performance data and reports on results.
• Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met.
• Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements. Participates in proposing solutions.
• Performs other duties as assigned.

Benefits

• 3 comprehensive Cigna or Kaiser medical plans
• dental insurance
• vision insurance
• short term and long-term disability insurance
• basic life insurance
• 401(k)
• 11 employer paid holidays
• supplemental benefits to include life insurance, critical illness and accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED