Compliance Manager – Monitoring- Regulatory Compliance, Complaint Oversight, Vendor Oversight

TD•Portland, ME

1d•Onsite

About The Position

This position will support Compliance Monitoring for delivery channels such as Digital Banking, Marketing, and Contact Centers. This includes targeted regulatory compliance monitoring, compliance oversight over complaint handling processes and monitoring complaints for regulatory and compliance risks, trends and themes, as well as overall compliance oversight of vendors including determination of impacted regulatory requirements and associated controls, and ongoing monitoring reviews. This role will execute monitoring, conduct regulatory research, support and provide objective guidance to assigned portfolio, business or function. This role will require completing individual detailed analysis and workpapers, as well as the associated reporting, follow-up, and discussion/presentation to Executive Management. This role will be largely focused on the on-going monitoring of consumer business lines which would require the following: Ability to execute and enhance the Bank's monitoring program, completing targeted regulatory compliance reviews, complaint monitoring reviews, and vendor monitoring. Manage and/or perform independent compliance reviews of regulatory requirements impacting the products and/or channels supported. Conduct regulatory research. Provide guidance, make recommendations, and collaborate with businesses to facilitate compliant solutions that meet the business needs on a complex project or program. Completing individual detailed analysis and workpapers, as well as the associated reporting, follow-up, and discussion/presentation to Executive Management.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Previous experience with regulatory compliance for delivery channels such as Digital Banking, Marketing, and Contact Centers is a must.
Previous audit, monitoring, or testing experience.
Subject Matter Expertise in Consumer Compliance regulations as they pertain to delivering bank products and services including Digital, Marketing, and Contact Centers.
Broad understanding of consumer banking compliance rules, laws, and regulations.
Deep knowledge and experience interpreting and applying consumer banking laws, rules, and regulations.

Nice To Haves

Experience with third-party oversight a plus.

Responsibilities

Execute and enhance the Bank's monitoring program, completing targeted regulatory compliance reviews, complaint monitoring reviews, and vendor monitoring.
Manage and/or perform independent compliance reviews of regulatory requirements impacting the products and/or channels supported.
Conduct regulatory research.
Provide guidance, make recommendations, and collaborate with businesses to facilitate compliant solutions that meet the business needs on a complex project or program.
Complete individual detailed analysis and workpapers, as well as the associated reporting, follow-up, and discussion/presentation to Executive Management.
Proactively advise the business of new and changed Compliance regulatory and/or policy changes.
Formulate relevant and meaningful insights from data analysis and lead on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to address business regulatory requirements and issues.
Contribute to the development and implementation of Compliance programs.
Guide partners through the development, implementation, oversight and management of effective Compliance Programs.
Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.
Represent Compliance on internal or external committees relating to designated business activities as required.
Deliver relevant subject matter expertise and Compliance advice to business management.
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices.
Maintain oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
Manage high risk initiatives and escalations; lead initiatives/guidance as appropriate.
Actively assist in developing Compliance Team procedures.
Facilitate the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework.
Monitor that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion.
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
May provide review and content in the development of annual awareness training.
Manage the risk assessment process for assigned businesses.
Protect the interests of the organization, our customers and our communities – identify and manage risks, and promote the prompt and thorough resolution of escalated non-standard, high risk issues.
Conduct internal and external research projects; support the development/delivery of presentations/communications to management or broader audience.
Actively manage relationships within and across various business lines, corporate and/or control functions and promote alignment with enterprise and/or regulatory requirements.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and promote timely communication of issues/points of interest.
Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business.
Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.