Vendor Oversight Specialist

Planet Home Lending • Irving, TX

1d • Onsite

About The Position

The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance. This role involves tracking and auditing daily vendor performance to ensure timely and compliant work, acting as a point of contact for vendors, compiling performance data, and assisting leadership in setting and monitoring vendor standards and identifying areas for improvement.

Requirements

• High school diploma or equivalent required
• Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience
• Strong written and verbal communication skills
• Ability to problem solve and research issues when needed
• Displays strong organizational skills, attention to detail, and ability to handle multiple priorities
• Effectively manages time and meets deadlines
• Possesses strong mathematical skills
• Ability to analyze and interpret data

Nice To Haves

• Prior vendor management experience preferred

Responsibilities

• Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures.
• Addresses concerns and escalates when necessary.
• Acts as point of contact for vendor for routine questions and problem resolution.
• Escalates when necessary.
• Compiles and analyzes vendor performance data and reports on results.
• Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met.
• Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements.
• Participates in proposing solutions.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED