Vendor Order Specialist, Team Lead

Centennial Bank•Conway, AR

48d•Onsite

About The Position

The Vendor Order Specialist Team Lead will serve as the point of contact and support for processing vendor orders such as flood determinations, title work, environmental assessments, etc., on behalf of the bank's lending staff. This position will also serve as the primary contact for vendors to resolve discrepancies and related issues with orders. The team lead position will assist in the development of training for new hires. The team lead will manage workflow and rotations daily.

Requirements

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, or equivalent combination of education and experience.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
Intermediate: 10-Key, Alphanumeric Data Entry, Database, Word Processing/Typing
Basic: Payroll Systems, Spreadsheet
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision.
High school diploma or equivalent
Six months of demonstrated lending experience required
Excellent customer service skills and a minimum of one year banking experience
Experience with Microsoft Office suite such as Word, Excel, and Outlook a must
Applicant should have experience servicing customer needs in an often fast-paced environment
Must possess a demonstrated ability to navigate various software
Must possess strong communication skills and good documentation/organizational skills
Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules

Responsibilities

Place orders for flood determinations, title work, surveys, environmental assessments and other items as necessary to facilitate loan documentation and closings.
Provide status updates and additional information to the lending staff for all orders that have been placed.
Receive the documentation for orders and supply confirmation to the lending staff as necessary.
Responsible for uploading images of the documentation to banks document management software.
Identifies lending staff needs and takes appropriate action to resolve problems and/or issues in the order process.
Responsible for professional written and verbal communication and correspondence on behalf of the bank.
Serves as a back-up for other areas of the department as time allows.
Completes required BSA/AML training and other compliance training as assigned.
Training new hires.
Assist in assigning and maintaining work schedules and rotations for the staff.
The ability to work in a constant state of alertness and in a safe manner.
Perform any other related duties as required or assigned.