Vendor Lead

HF Management Services•New York, NY

1d•Hybrid

About The Position

The Vendor Lead strengthens vendor performance, governance, risk management, and strategic relationships across an assigned portfolio of enterprise vendors. The role applies center-led vendor governance and centralized vendor management, with oversight tailored to vendor segmentation, risk, business criticality, and enterprise requirements. It works collaboratively with Procurement, business stakeholders, Enterprise Risk Management, Compliance, Information Security, Finance, Legal, and suppliers to improve transparency, accountability, governance discipline, service delivery, and long-term value realization. The Vendor Lead manages portfolio governance and vendor performance, establishes review cadences and scorecards, facilitates business reviews, and tracks action items, risks, and remediation. For centrally managed vendors, the role directly coordinates governance and strategic account planning; for center-led vendors, it monitors adherence to enterprise standards and required governance activities. The role also supports vendor risk requirements, develops strategic relationships and account plans, advises business vendor owners, maintains governance records, and partners with procurement intelligence and digital transformation teams to improve reporting and vendor management processes.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Operations Management, Information Technology, or equivalent work experience.
Minimum 5 years of experience in vendor management, supplier relationship management, procurement, sourcing, operations, risk management, or a related discipline.
Demonstrated experience managing supplier performance, service levels, scorecards, business reviews, or vendor governance.
Experience working across business, procurement, risk, compliance, and supplier stakeholders to resolve performance, risk, or operational issues.
Strong analytical, communication, facilitation, problem-solving, and stakeholder management skills.
Ability to work a hybrid schedule, reporting to 100 Church Street, NYC every Tuesday, Wednesday, and Thursday.

Nice To Haves

CPSM, CIPS, Certified Third Party Risk Professional (CTPRP), or equivalent professional certification.
Healthcare payer, managed care, financial services, or other highly regulated industry experience.
Experience managing strategic, high-risk, or business-critical vendors.
Experience with supplier performance management, third-party risk management, SLA management, or vendor governance platforms.
Experience using enterprise procurement, contract management, analytics, or vendor management technologies.
Experience facilitating QBRs, performance improvement initiatives, or cross-functional remediation activities.

Responsibilities

Manage an assigned vendor portfolio in accordance with enterprise segmentation, risk-tiering, and vendor management standards.
Apply governance requirements based on vendor risk, criticality, spend, performance, and strategic importance.
Establish and maintain governance calendars for operational reviews, QBRs, executive reviews, scorecards, risk assessments, and other activities.
Oversee center-led vendors’ adherence to enterprise vendor management standards and coordinate governance for centrally managed vendors.
Maintain governance documentation and escalate material performance, risk, relationship, or compliance issues.
Develop and maintain vendor performance scorecards that reflect contractual SLAs, KPIs, service quality, operational performance, risk indicators, and business outcomes.
Monitor vendor performance and identify trends, recurring issues, and emerging risks.
Develop and track performance improvement and corrective action plans, escalate material deficiencies, and follow remediation through completion.
Establish vendor meeting cadences and facilitate QBRs, operational reviews, executive reviews, and other governance forums for centrally managed vendors.
Monitor center-led vendors’ compliance with required meeting cadences and confirm business owners conduct reviews according to enterprise standards.
Ensure meeting agendas cover performance, risk, contractual commitments, strategic initiatives, and continuous improvement; document and track decisions and action items through closure.
Partner with risk stakeholders, including Enterprise Risk Management, Compliance, Information Security, Privacy, and Business Continuity, to support vendor risk requirements.
Monitor vendor risks, issues, remediation activities, and mitigation plans; ensure required risk assessments and periodic reviews are completed.
Coordinate cross-functional remediation and track mitigation actions while maintaining accountability with the appropriate risk or business owner.
Escalate material vendor risks, unresolved issues, or deteriorating supplier performance to governance forums and leadership.
Develop strategic vendor account plans and build effective relationships with vendor leadership and internal business owners.
Align business objectives, vendor capabilities, performance expectations, and strategic priorities; identify opportunities for innovation, service improvement, automation, efficiency, and value creation.
Partner with Category Management so vendor performance, relationship, and risk insights inform category strategies, sourcing decisions, renewals, and commercial negotiations.
Serve as the primary Vendor Management partner for assigned business functions and vendor relationships.
Guide and coach business vendor owners on enterprise standards, scorecards, templates, tools, and governance expectations.
Maintain accurate governance records, scorecards, meeting documentation, issue logs, risk actions, account plans, and performance information in designated systems and repositories.
Partner with Procurement Intelligence and Digital Transformation resources to improve dashboards, automated scorecards, workflow notifications, action tracking, and performance reporting.
Use data-driven insights and digital enablement to strengthen governance, stakeholder experience, supplier performance, and continuous value realization.