Vendor Operations Specialist

Splitero

8h•$85,000 - $95,000•Hybrid

About The Position

As a Vendor Operations Specialist, you will support the day-to-day performance management of Splitero’s third-party production vendors, including title and valuation partners. You will work closely with the Director of Production and internal operational teams to ensure vendors are meeting established service-level expectations, file-level issues are addressed promptly, and performance trends are clearly communicated. You will serve as an alternate point of coordination for our vendor partners while helping to monitor reporting, scorecards, documentation, and operating routines needed to support Splitero’s continued growth. This is an ideal opportunity for someone who is highly organized, data-driven, and comfortable following through across multiple teams in a fast-paced environment.

Requirements

3-5 years of experience in vendor operations, vendor management, mortgage or real estate operations, project coordination, or a related operational role.
Experience monitoring service-level agreements, turnaround times, operational performance, or quality metrics.
Comfortable working with reports and translating performance data into clear risks, trends, and recommended actions.
Highly organized and able to manage multiple escalations, deadlines, meetings, and follow-ups simultaneously.
Demonstrate strong attention to detail and maintain accurate documentation, meeting notes, procedures, and performance records.
Ability to work 8:00 a.m.–5:00 p.m. Pacific Time is required.
Desire to participate in fast-paced early-stage startup
Adaptability: Embraces changing circumstances with resiliency and positivity
Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support

Nice To Haves

Experience supporting title, appraisal, mortgage, real estate, or financial services vendors is preferred.
Experience using Salesforce, spreadsheets, dashboards, or vendor management systems is preferred.

Responsibilities

Maintain accurate and current vendor-specific procedures, contact lists, escalation paths, coverage information, fees, and internal resources.
Own the coordination and delivery of team training for new or updated vendor-related technology and portals, partnering with internal teams and vendor counterparts to ensure successful adoption.
Flag vendor performance breaches against established service-level agreements, turn times, quality expectations, and operational commitments.
Coordinate the onboarding of new vendors by coordinating requirements, timelines, pilot testing, documentation, training plan, and internal communication.
Support the sourcing of prospective vendors by researching coverage, capabilities, pricing, service levels, and operational fit.