Vendor Operations Representative I

Waste Management, Inc. (WM)•Windsor, CT

1d•$19 - $24•Hybrid

About The Position

The Client Set-up and Maintenance Representative I is responsible for the set-up or maintenance of services for clients / vendors of Acorn & MAS.

High School Diploma or GED (accredited).
No prior work experience required.
Ability to excel in a fluid team, face-paced environment
Proficient in MS Excel (Intermediate level)
Critical thinking ability
Exceptional interpersonal and communication skills, including oral and written
Professional phone and email etiquette
Ability to multi task.
Ability to react well under pressure and treats others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Be punctual at work
Work efficiently and effectively, both independently and as a team to ensure exceeding SSM/NS standards.
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments.
Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner.
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Set-up One Off service requests, while obtaining prices from trash hauling vendors or execute on One Off service request changes.
Perform set-up or modification in Acorn and/or in MAS.
Follow-up with vendors to confirm schedule of actual removal/delivery.
Receive vendor service and billing issues via ACORN issue queue. Access, resolve or escalate accordingly
Responsible for obtaining and tracking Vendor Schedule A acceptances & rejections and resolve or escalate accordingly
All other duties as assigned