Manager of Vendor Operations

Enhabit Home Health & Hospice•Dallas, TX

1d•Onsite

About The Position

Responsible for overseeing vendor-supported operational programs with a primary focus on the company fleet program. Ensure consistent service delivery, cost control, and operational efficiency across all branches. Serves as a key leader bridging vendor strategy, branch execution, and enterprise procurement, driving accountability, performance, and alignment with company standards.

Requirements

Bachelor's Degree in business, supply chain, healthcare administration, or related field. Minimum 5 years of equivalent work experience considered in lieu of degree requirements.
Minimum of 3 years of equivalent work experience in vendor operations or fleet management.
Minimum of 1 year of management experience over vendor operations, fleet management, or related operational programs.
Experience supporting large multi-site operations and managing vendor relationships.
Experience in an employee-facing or customer service role.
Strong analytical and problem-solving skills, with ability to interpret data and drive actionable insights.
Advanced data reporting capabilities and Excel experience, including use of VLOOKUP, IF formulas, pivot tables, and other advanced features.
Oral communication, written communication, fluency in English, active listening.

Nice To Haves

Experience with vendor contracts, pricing structures, and cost management.
Project management experience supporting cross-functional initiatives.
Experience managing fleet programs and logistics operations.
Experience with ticket management platforms to manage and document requests.
Experience in home health, hospice, or healthcare operations.

Responsibilities

Manage, mentor, and develop vendor management and fleet teams to navigate questions, concerns, program solving, or escalated department issues.
Ensure timely and accurate processing, response, and resolution of operational tasks, requests, or tickets.
Ensure guidance training is provided to branch staff on vendor and fleet processes, expectation, and appropriate escalation pathways.
Serve as point of contact for branches regarding vendor service and fleet, issue resolution and escalation management.
Ensure the development and maintenance of accurate department job aids, training materials, standard operating procedures, and internal department materials.
Manage the company fleet program, including vehicle acquisition, allocation, reallocation, and disposal.
Ensure compliance with fleet policies, safety programs, licensing, and regulatory requirements.
Oversee vehicle maintenance, accident management processes, and driver compliance requirements.
Manage assigned vendor relationships, ensuring adherence service level agreements, contract requirements and performance expectations.
Complete all other duties as assigned