Vendor Onboarding Project Manager
About The Position
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter. At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. The Vendor Onboarding Project Manager leads the successful onboarding and launch of new Marketplace vendors, ensuring seamless integration, operational readiness, and cross-functional alignment. This role serves as the primary coordinator across Product, Engineering, Vendor Partnerships, Finance, Legal, Fulfillment, and Marketplace Operations to deliver vendor launches and expansions that enhance the Marketplace and customer experience. In addition to project delivery, this role is responsible for continuously improving onboarding processes, identifying operational efficiencies, and developing scalable frameworks that accelerate vendor launches globally.
Requirements
- 3+ years of experience in Project Management, Program Management, Operations, Technical Implementations, or related fields.
- Experience managing complex cross-functional initiatives involving technical and business stakeholders.
- Strong project planning, prioritization, and organizational skills.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities with a continuous improvement mindset.
- Experience working with project management tools such as Jira, Smartsheet, or similar.
- Familiarity with APIs, SFTP, integrations, and software implementation lifecycles.
- Experience developing scalable operational processes and documentation.
- Bachelor's degree or equivalent experience preferred.
Nice To Haves
- Experience within SaaS, Marketplace, Rewards, FinTech, or eCommerce environments is considered an asset.
Responsibilities
- Lead end-to-end onboarding and launch activities for new and existing Marketplace vendors, post contract signature through launch.
- Develop project plans, timelines, milestones, dependencies, and success criteria for API, SFTP, embedded, and manual integrations.
- Manage multiple onboarding initiatives simultaneously while balancing competing priorities.
- Proactively identify risks, dependencies, and blockers, developing mitigation plans to maintain project timelines.
- Drive project governance through regular status updates, action tracking, and stakeholder accountability.
- Act as the central point of coordination across Product, Engineering, Finance, Fulfillment, and Marketplace Operations.
- Facilitate project meetings, decision-making, and issue resolution across technical and business teams.
- Partner with vendors to coordinate technical requirements, launch readiness, testing, and operational processes.
- Ensure all stakeholders understand project timelines, responsibilities, risks, and critical milestones.
- Continuously evaluate and improve vendor onboarding processes, documentation, and operational workflows.
- Develop scalable onboarding frameworks, templates, governance, and best practices that reduce manual effort and improve launch efficiency.
- Identify opportunities for automation, tooling enhancements, and process optimization.
- Support onboarding metrics and reporting to measure launch efficiency and operational performance.
- Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation.
- Contribute to knowledge sharing across Marketplace Operations.
- Ensure onboarding standards remain current as products, integrations, and operational processes evolve.
Benefits
- Competitive Pay
- Parental Leave Top-up
- Health Benefits and Life Insurance Coverage Upon Your First Day
- RRSP Matching
- Flexible Vacation
- Employee and Family Assistance Program
- Full access to the LinkedIn Learning Library
- Internal Mentorship Program
- Employee-Led Employee Resource Groups
- A beautiful office space located in Liberty Village, Toronto
- Participation in our Points-based Employee Recognition Program
- Opportunities for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
