Vendor Manager

Vibrant Emotional Health

7d • $66,000 - $85,000 • Remote

About The Position

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Vendor Manager plays a critical role within Vibrant’s evolving Procurement function and is accountable for ensuring that vendor relationships are actively managed, compliant, and aligned with organizational strategy, fiscal stewardship, and risk tolerance. The Vendor Manager partners closely with internal business owners, Finance, IT, Legal, Compliance, and external suppliers to implement disciplined vendor oversight practices across the full vendor lifecycle. This role is dually execution-focused and relational, requiring consistent follow-through, accurate documentation, proactive communication, and timely escalation of risks or issues. Success in this position is measured by the completeness, accuracy, and reliability of vendor oversight artifacts and the cadence and quality of vendor and stakeholder touchpoints.

Requirements

• Advanced proficiency in Microsoft Office Suite, particularly Advanced Microsoft Excel proficiency (complex formulas, pivot tables, data analysis, and vendor performance modeling).
• Strong working knowledge of vendor management with demonstrated experience developing, implementing and managing structured tracking systems and documentation (e.g., Master Vendor Lists, scorecards, dashboards).
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, with the ability to manage sensitive vendor and stakeholder interactions professionally.
• Ability to manage multiple priorities independently, meet deadlines, and execute defined work plans with minimal supervision.
• Ability to develop effective and cooperative working relationships with other departments, employees, suppliers, and other public agencies.
• Skilled in applying judgment and initiative in making recommendations and resolving problems that are highly complex and sensitive in nature.
• Requires a Bachelor’s degree.
• 5+ years of relevant experience performing similar responsibilities
• With a Master’s degree, three or more years of experience will be accepted.
• Knowledge and Experience of Microsoft Office Suite, Cloud eProcurement systems, FP&A systems, and Google Suite.

Nice To Haves

• Familiarity with Asana, Smartsheet, Cobblestone Software, Tipalti and Sage Intacct, a Plus

Responsibilities

• Accountable for day-to-day execution of vendor oversight programs and deliverables.
• Establish, implement, and manage the end-to-end vendor KYC framework, including onboarding, documentation, risk segmentation, periodic reviews, and cross-functional coordination.
• Maintain the Master Vendor List, ensuring accuracy of vendor status, tiering, risk profile, contract linkage, and business owner assignment.
• Conduct structured vendor research and due diligence, evaluating pricing, service quality, risk, and overall value.
• Establish and apply standardized vendor performance monitoring criteria, contractor oversight benchmarks, and reporting standards.
• Develop and maintain vendor scorecards, KPIs, dashboards, and Vendor Management Snapshots for Tier 1, Tier 2, and strategically critical vendors while ensuring vendor performance data is accurate, current, and consistently reported.
• Track and support vendor onboarding, compliance documentation, contract deliverables, renewals, amendments, and escalations ensuring all required documentation, approvals, and system entries are completed accurately and on time.
• Coordinate, facilitate, and document Quarterly Business Reviews (QBRs) with key vendors including internal business owners and cross-functional partners. including agendas, action items, corrective action plans, and follow-up tracking.
• Serve as a consistent point of coordination between vendors and internal stakeholders, ensuring expectations, responsibilities, and timelines are clearly communicated.
• Implement Supplier Diversity initiatives and assist in ensuring vendor compliance with organizational policies and applicable federal, state, and local requirements.
• Responsible for creating and maintaining accurate, complete, and audit-ready records of vendor-related activities, including correspondence, notice of non-renewals, performance metrics, issue documentation, corrective actions, and follow-ups.
• Identify gaps, inefficiencies, or risks in vendor management processes and recommend improvements to tools, workflows, and documentation.
• Prepare regular reports, dashboards, and data summaries to support Procurement leadership decision-making and evaluate interim results against defined goals and adjust work plans as needed.
• Escalate performance, compliance, or risk concerns to the Director of Procurement in a timely and well-documented manner.
• Other duties as assigned.

Benefits

• Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level