Vendor Management Team Leader

UHS•Richmond, VA

5d•Onsite

About The Position

The Atlantic Region CBO is seeking a dynamic and talented Vendor Management Team Lead. The primary responsibility of the Agency Team Lead is to work in conjunction with the Agency Manager to coordinate the vendor activities of the Vendor Management team. The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Requirements

High school diploma or equivalent, associate's degree preferred
1-3 years healthcare experience required.
Proactive, assertive articulates knowledge and understanding of self-pay collections and process flow of outsourced patient accounts.
Understanding of Charity and Medicare Bad Debt guidelines, bankruptcies, subpoenas and affidavits.
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.

Responsibilities

Review, process and analyze all reports related to monitoring and flow of patient accounts currently outsourced
Serve as a support to Agency Reps, Charity and Medicare Bad Debt Specialists and other staff by answering questions and concerns. Provide education and training to all staff as needed. Maintain all training, policies and reference documents as it relates to collections and vendor/outsourcing processes
Organize and facilitate processing of all vendor/agency requests and worklists within the department, as well as the Medicare Bad Debt and Charity accounts
Participate in conference calls/meetings and build relationships with vendor liaisons
Oversee and facilitate the processing of bankruptcy notices with staff in compliance with all related policies and procedures
Oversee and facilitate the processing of subpoena requests for billing records with staff in compliance with all related policies and procedures.
Oversee and facilitate the processing of bad debt accounts with staff in compliance with all related policies and procedures.
Assist department manager and upper management with developing individual and group departmental goals and objectives
Other duties as assigned