Vendor Management Support-CBO

#REF!•Arlington, TX

6d•Remote

About The Position

This role provides essential support for vendor management within the CBO (Central Business Office) department. The position involves performing routine audits of vendor performance, managing vendor access and support, and acting as a system administrator for key applications like Siemens Invision. The goal is to ensure smooth operations, compliance, and effective support for both vendors and internal users.

Requirements

H.S. Diploma or equivalent required
2 years computer and hospital business office experience required
Knowledge of billing process and software applications
Skilled in use of all Microsoft Office products, other software applications, and 10-key by touch

Responsibilities

Perform routine audits of Vendor Performance reports, including Audit Compliance, Invoice Audits, and Inventory Reconciliation reports.
Create and distribute monthly reports to vendors and collect feedback.
Collaborate with other CBO departments to resolve vendor-identified issues, such as missing or unapplied payments.
Participate in routine calls with vendors to review inventories and discuss performance.
Request and manage THR Network and Application Access for new CBO Vendor Users, ensuring timely extensions to prevent disruption.
Maintain a master list of CBO vendor employees and conduct quarterly user audits.
Provide support to CBO Vendor Employees, including password resets/reactivation, system downtime communications, coordination of MyTalent Course Assignments, CC1 Unblock requests, and general user support.
Assign and approve access for vendor employees to payor portals.
Submit access requests for new users to Siemens Invision.
Adhere to security policies without deviation, maintain security profiles and levels, and manage documentation for Siemens Invision.
Process security requests for Invision CBO, PAIC, Patient Access for all Invision Entities and HIM.
Complete tickets in Service Now for user requests.
Ensure all TCE errors are worked and completed by the end of the day for CBO Invision Support.
Assist users with software or hardware-related issues submitted through the email box.
Manage the THR CBO Email Distribution list, including adding and removing employees.
Act as the primary approver for Vexis/Ontario support as the CyberArk Owner/Approver.
Grant CBO Site Access for SharePoint.
Perform other duties as assigned.