Vendor Management Support-CBO

Texas Health Resources•Arlington, TX

6d•Remote

About The Position

The Vendor Management Support role is a fully remote position with Texas Health Resources (THR). The primary focus is on supporting the CBO (Central Business Office) by managing vendor relationships, ensuring vendor compliance, and providing access and support for vendor employees. This role involves performing audits, generating reports, resolving issues, and managing system access for various applications including Siemens Invision and CyberArk. The position also includes providing end-user support for software and hardware issues, managing email distribution lists, and granting access to internal systems like SharePoint.

Requirements

H.S. Diploma or equivalent required
2 years computer and hospital business office experience required
Knowledge of billing process and software applications
Skilled in use of all Microsoft Office products, other software applications, and 10-key by touch

Responsibilities

Perform routine audits of Vendor Performance reports, including Audit Compliance, Invoice Audits, and Inventory Reconciliation reports.
Create and distribute reports to vendors monthly and collect feedback.
Work with other CBO departments to resolve issues identified by vendors, such as missing or unapplied payments.
Participate in routine calls with vendors to review inventories and discuss performance.
Request THR Network and Application Access for new CBO Vendor Users and ensure access is extended to avoid disruption.
Maintain a master list of CBO vendor employees and perform quarterly user audits.
Provide support to CBO Vendor Employees, including password resets/reactivation, communication regarding system downtimes, coordination of MyTalent Course Assignments, CC1 Unblock requests, and general support.
Assign and approve access for vendor employees to payor portals.
Submit access requests for new users in Siemens Invision.
Follow security policy without deviation, maintain security profiles and levels, and documentation for Siemens Invision.
Work security requests for all Invision CBO, PAIC, Patient access for all Invision Entities and HIM.
Complete tickets in Service Now for user requests.
Ensure all TCE errors are worked and completed by end of day for CBO Invision.
Assist users with software or hardware issues that come through the email box.
Act as Owner/Administrator of the THR CBO Email Distribution list (Add/Remove employees).
Act as CyberArk Owner/Approver for Vexis/Ontario support.
Grant CBO Site Access for SharePoint.
Perform other duties as assigned.