Vendor Management Analyst

Gordon Food Service•Wyoming, MI

3d•Hybrid

About The Position

The Vendor Management Analyst is responsible for vendor service delivery governance, overseeing the performance of contracted vendors (including Managed Service Providers) across the enterprise in support of the organization’ strategic Technology Vendor Management Program. Analyze vendor performance to assess compliance-to-contract, identifying contract performance deficiencies or areas of performance improvement and corresponding actions such as remediation plans, tracking contracted service levels and remedies and conducting activities such as account reviews with the objective of attaining “beyond the contract” value from vendor relationships. Understands software license models, performs contract renewals, reviews and vendor negotiations.

Requirements

Associate Degree in Business Administration or related field required
Two to four years of IT vendor management experience strongly preferred
Must have good written and verbal communication skills and good organizational and problem-solving capabilities.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Develops solutions to a variety of problems of moderate scope and complexity.
Refers to policies and practices for guidance.
Knowledge of spreadsheet, word processing, presentation, email and internet software applications

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Participate in the creation of vendor management tools, standards and processes.
Participate in vendor negotiations; responsible for tracking and maintaining vendor performance
Develop annual objectives for selected vendors with the goal of reducing costs, improving performance and driving efficiencies.
Conduct account reviews, which include vendor performance, with strategic and other selected vendors.
Maintain license audit schedule and perform regular internal license audits as well as externally requested software audits.
Provide licensing guidance to Gordon Food Service managers (project managers, team manager, directors, etc…) regarding implementation of new systems, integration of acquired systems, and changes to other existing systems and usage affecting licensing.
Review existing contracts to provide guidance and understanding to Gordon Food Service managers.
Review new contracts to provide input prior to signature.
Provide input for budgeting of renewals, new support contracts and subscription agreements.
Manage hardware and software support renewals.
Produce required asset management and IT financial reporting in a timely manner.
Other duties and responsibilities as assigned.