Vendor & Logistics Operations Coordinator

Astreya • San Francisco, CA

8d • $23 - $37

About The Position

This role focuses on driving daily operations, supporting procurement and financial operations, maintaining accurate data, strengthening supplier performance, supporting change and growth, and coordinating across the technology ecosystem. The goal is to ensure people receive and use the technology they need effectively, turning complex operational challenges into clear solutions, improving supplier performance, ensuring data trustworthiness, preventing issues, and building scalable operational processes.

Requirements

• Operational discipline with a problem-solving mindset.
• Experience in IT operations, IT asset management, procurement, vendor management, supply chain, logistics, technology operations, or a related field.
• Manage multiple priorities without losing track of details.
• Build effective relationships with suppliers and internal stakeholders.
• Communicate clearly, professionally, and confidently.
• Follow an issue from discovery through resolution.
• Recognize when something doesn’t look right and investigate it.
• Work comfortably with operational data, spreadsheets, reports, and business systems.
• Understand how purchasing, inventory, fulfillment, and financial processes connect.
• Organize work independently while knowing when to escalate.
• Balance immediate operational needs with longer-term process improvements.
• Adapt quickly when priorities, suppliers, systems, or business needs change.
• Approach problems with curiosity rather than simply following a checklist.
• Take ownership and follow through on commitments.

Nice To Haves

• Experience working directly with technology hardware or equipment suppliers.
• Experience with IT asset management, procurement, logistics, supply chain, or inventory operations.
• Experience working with ERP, procurement, asset management, ticketing, or inventory systems.
• Experience reconciling operational or financial data.
• Experience building or maintaining operational reports and performance metrics.
• Experience supporting supplier reviews, service-level management, or corrective-action plans.
• Strong spreadsheet and data-analysis skills.
• Experience working across global teams, distributed organizations, or multiple time zones.
• A continuous-improvement mindset and a track record of making processes easier, clearer, or more scalable.

Responsibilities

• Own day-to-day operational activities across assigned technology suppliers and services.
• Work directly with suppliers to resolve issues, remove roadblocks, and keep commitments on track.
• Monitor equipment orders from request through delivery, proactively identifying risks or delays.
• Coordinate with internal teams to ensure priorities are understood and addressed.
• Provide operational coverage and continuity when teammates are unavailable.
• Lead or support recurring operational meetings, ensuring actions, owners, and follow-ups are clearly defined.
• Look beyond individual requests to identify recurring issues, process gaps, and opportunities to improve the overall experience.
• Support purchasing activities, including requisitions, purchase orders, and supplier coordination.
• Partner with suppliers and internal finance teams to resolve invoice discrepancies and payment issues.
• Help maintain accurate product, pricing, supplier, and catalog information.
• Support financial reconciliation, reporting, true-ups, and other periodic business activities.
• Follow transactions through to completion rather than simply passing issues to another team.
• Help ensure purchasing and supplier activities follow established controls, policies, and business requirements.
• Monitor technology and asset data for accuracy, completeness, and consistency.
• Investigate data exceptions and work with the appropriate teams or suppliers to correct them.
• Maintain product and part information within asset and operational systems.
• Reconcile inventory, storeroom, and system records to identify discrepancies.
• Produce and maintain operational reporting that helps teams understand performance, trends, and areas requiring attention.
• Turn operational data into useful information that supports better decisions and prioritization.
• Build productive working relationships with technology suppliers and service partners.
• Track supplier performance against agreed expectations and operational commitments.
• Prepare and report recurring supplier performance metrics.
• Help identify root causes behind recurring service or fulfillment issues.
• Support corrective-action and remediation efforts when performance falls short.
• Participate in supplier reviews and help ensure commitments are documented and followed through.
• Help establish strong working relationships based on accountability, transparency, and mutual respect.
• Help prepare suppliers and internal teams for new products, hardware transitions, and operational changes.
• Support new product introduction and readiness activities.
• Assist with supplier onboarding, including operational requirements, data, processes, and documentation.
• Help ensure new services and suppliers can be successfully integrated into existing operations.
• Identify opportunities to simplify workflows, eliminate unnecessary effort, and improve scalability.
• Coordinate with service providers supporting workplace technology, equipment, and related services.
• Provide tactical support for shipping, freight, and logistics activities when needed.
• Partner with global IT and operations teams to coordinate work across locations and time zones.
• Communicate clearly and consistently with suppliers, internal stakeholders, and technology users.
• Help create a seamless experience by keeping people informed and taking ownership of follow-through.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed