Vendor Liaison PACE (CI-1.0)

Franciscan Alliance, Inc.•Lafayette, LA

7d•Onsite

About The Position

The PACE Vendor Liaison serves as the primary operational resource and point of contact for contracted vendor management, coordination, and performance oversight across the PACE vendor network. The role supports participant access to high-quality services by managing vendor relationships, monitoring compliance and performance, integrating vendor workflows, and collaborating with internal and external stakeholders. It helps ensure vendors meet regulatory requirements, contractual obligations, organizational standards, and participant care expectations. The position leads day-to-day vendor onboarding, education, compliance monitoring, performance reviews, corrective-action follow-up, and ongoing engagement. Working with clinical, operational, quality, compliance, and interdisciplinary stakeholders, the liaison promotes accountability, participant-centered practices, and consistent service expectations. The role identifies emerging risks and improvement opportunities and supports vendors’ integration into organizational workflows. The position covers all four PACE Center locations: Greenwood, Lafayette, Michigan City, and Dyer. The candidate should be located near one of these centers and must drive to other centers for meetings as needed. Travel is required up to 50%. Practice hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends, evenings, or holidays.

Requirements

Associate’s degree in Healthcare Administration, Business Administration, or a related field.
At least 2 years of experience in healthcare operations, compliance, quality improvement, vendor management, provider relations, care coordination, network management, or a related healthcare environment.
At least 2 years of experience working with contracted service providers, external business partners, provider networks, or other healthcare stakeholders.
At least 2 years of experience applying regulatory requirements, organizational policies, or operational standards to support operational or participant service excellence.
At least 2 years of experience using data, performance metrics, or reporting tools to evaluate performance, identify improvement opportunities, and support decision-making.
At least 2 years of proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Auto insurance.
Driver’s license.
Ability to travel up to 50% and drive to other PACE centers as needed.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
At least 2 years of experience in a PACE organization, Medicare Advantage, Medicaid managed care, an integrated delivery system, post-acute care, or another highly regulated healthcare environment.
At least 2 years of experience supporting contracted service oversight, vendor performance programs, external partnerships, compliance activities, quality improvement initiatives, or regulatory audits.
Lean Six Sigma Yellow Belt.

Responsibilities

Cultivate and manage collaborative relationships with contracted vendors to support organizational priorities, participant access, and high-quality service delivery.
Lead recurring vendor governance meetings, operational reviews, and business discussions to evaluate performance, address concerns, communicate priorities, and promote accountability.
Serve as the primary operational point of contact for vendors, facilitating communication, issue resolution, and partnership development.
Coordinate workflows between vendors, center leadership, interdisciplinary team members, and organizational stakeholders.
Resolve vendor-related operational issues, service disruptions, access concerns, and workflow barriers through timely escalation and collaboration.
Lead vendor compliance monitoring to support adherence to regulations, contractual obligations, accreditation standards, and organizational expectations.
Execute and track vendor onboarding, orientation, and education programs covering participant rights, PACE philosophy, quality standards, workflows, and care expectations.
Monitor vendor licensure, certification, credentialing, screening, training, and documentation requirements.
Coordinate PACE-related credentialing for long-term care providers, assisted living providers, and contracted vendors or vendor-employed individuals, partnering with credentialing teams, facility designees, and operational stakeholders.
Conduct compliance reviews, monitoring, and operational audits; identify risks and validate compliance.
Lead corrective-action implementation and follow-up to address deficiencies, mitigate risk, and support sustained improvement.
Administer vendor performance scorecards, monitoring tools, and key performance indicators for service quality, timeliness, responsiveness, participant access, regulatory adherence, and operational effectiveness.
Review operational data, quality outcomes, participant feedback, vendor reporting, and stakeholder input with vendors and internal stakeholders.
Lead formal vendor performance reviews and ongoing discussions against contractual expectations, organizational standards, and participant care objectives.
Collaborate with interdisciplinary, operational, clinical, quality, and compliance stakeholders to assess vendor effectiveness and address performance concerns.
Drive performance improvement initiatives by establishing measurable objectives, monitoring progress, and promoting vendor accountability.
Evaluate prospective vendors, service solutions, and operational capabilities.
Identify and communicate vendor network gaps, access concerns, capacity constraints, operational risks, and emerging service needs.
Facilitate onboarding, implementation, and operational readiness for new contracted services and vendor relationships.
Support due diligence and operational assessments of prospective vendors and contracted service solutions.
Coordinate vendor transitions, expansions, consolidations, and terminations to promote continuity of care and minimize disruption.
Collaborate with stakeholders to strengthen vendor network effectiveness, improve service integration, and support network growth and optimization.