Vendor Liaison PACE (CI-1.0)

Franciscan Alliance•Greenwood, IN

6d•Onsite

About The Position

The PACE Vendor Liaison serves as the primary operational resource and point of contact for contracted vendor management, coordination, and performance oversight across the PACE vendor network. Reporting to the PACE Business Operations Manager, the role supports participant access to high-quality services through vendor relationship management, compliance monitoring, performance evaluation, workflow integration, and collaboration with internal and external stakeholders. The liaison helps ensure vendors meet regulatory requirements, contractual obligations, organizational standards, and participant care expectations. The role leads day-to-day vendor onboarding, education, compliance monitoring, performance reviews, corrective-action follow-up, and ongoing engagement. Working with clinical, operational, quality, compliance, and interdisciplinary stakeholders, the liaison promotes vendor accountability and consistent service standards. The position also identifies risks and improvement opportunities and supports vendor integration into organizational workflows to advance participant access, continuity of care, and operational effectiveness. The position covers all four PACE Center locations: Greenwood, Lafayette, Michigan City, and Dyer. The candidate must be located near one of the centers and drive to other centers for meetings as needed. Travel is required up to 50%.

Requirements

Associate's degree in Healthcare Administration, Business Administration, or a related field.
At least 2 years of experience in healthcare operations, compliance, quality improvement, vendor management, provider relations, care coordination, network management, or a related healthcare environment.
At least 2 years of experience working with contracted service providers, external business partners, provider networks, or other healthcare stakeholders.
At least 2 years of experience applying regulatory requirements, organizational policies, or operational standards to support operational or participant service excellence.
At least 2 years of experience using data, performance metrics, or reporting tools to evaluate performance, identify improvement opportunities, and support decision-making.
At least 2 years of proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Auto insurance.
Driver's license.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
At least 2 years of experience in a PACE organization, Medicare Advantage, Medicaid managed care, an integrated delivery system, post-acute care, or another highly regulated healthcare environment.
At least 2 years of experience supporting contracted service oversight, vendor performance programs, external partnerships, compliance activities, quality improvement initiatives, or regulatory audits.
Lean Six Sigma Yellow Belt.

Responsibilities

Cultivate and manage collaborative relationships with contracted vendors and serve as their primary operational point of contact.
Lead recurring vendor governance meetings, operational reviews, and business discussions to evaluate performance, address concerns, communicate priorities, and promote accountability.
Coordinate workflows between vendors, center leadership, interdisciplinary team members, and organizational stakeholders to support care delivery and service continuity.
Resolve vendor-related operational issues, service disruptions, access concerns, and workflow barriers through timely escalation and collaboration.
Monitor vendor compliance with regulatory requirements, contractual obligations, accreditation standards, and organizational expectations.
Coordinate vendor onboarding, orientation, education, and operational readiness activities.
Monitor vendor licensure, certification, credentialing, screening, training, and documentation requirements.
Coordinate PACE-related credentialing for long-term care providers, assisted living providers, and contracted vendors or vendor-employed individuals, partnering with the credentialing team, facility designees, and operational stakeholders.
Conduct compliance reviews, monitoring, and operational audits; identify risks and validate compliance.
Lead corrective-action implementation and follow-up to address deficiencies and support sustained improvement.
Administer vendor performance scorecards, monitoring tools, and key performance indicators.
Review operational data, quality outcomes, participant feedback, vendor reporting, and stakeholder input to support accountability and continuous improvement.
Lead formal and ongoing vendor performance reviews against contractual expectations, organizational standards, and participant care objectives.
Collaborate with clinical, operational, quality, compliance, and interdisciplinary stakeholders to assess vendor effectiveness and address performance concerns.
Establish measurable performance-improvement objectives, monitor progress, and promote vendor accountability.
Evaluate prospective vendors, service solutions, and operational capabilities.
Identify and communicate vendor network gaps, access concerns, capacity constraints, operational risks, and emerging service needs.
Coordinate vendor transitions, expansions, consolidations, and terminations to support continuity of care and minimize disruption.
Support evaluation, due diligence, and operational assessment of prospective vendors and contracted service solutions.
Collaborate with stakeholders to strengthen vendor network effectiveness, service integration, network growth, and optimization.
Drive to other PACE Center locations for meetings as needed.