Vendor Experience Manager

Stratoscope • West Palm Beach, FL

10d • Remote

About The Position

Stratoscope Consulting is seeking a Vendor Experience Manager to join their team. This role is responsible for supporting project teams and leading all third-party staffing needs for events and projects. The Vendor Experience Manager will translate client visions into comprehensive event staffing plans, ensuring successful delivery with a focus on industry best practices and exceptional guest experience. This position requires an organized, experienced staffing professional capable of guiding project teams through staffing schedule development, vendor contracting, service delivery management, and budget/invoice reconciliation. While the day-to-day work is remote, travel to support meetings, site-visits, and events is required (up to 10 concurrent days).

Requirements

• Proactive, detail-oriented, self-starters capable of working independently and as part of a team.
• Excellent communication, organization, and multitasking skills.
• Proficient in Google Suite (Gmail, Chat, Docs, Sheets, Slides).

Nice To Haves

• 2-3 years of experience in Event Staffing.
• Experience in contract & rate negotiations with understanding the basic tenants in agreements pertaining to Event Staffing in a given state, venue and/or environment.
• Proficient in creating special event staffing plans with a focus on security and crowd management.
• Experience with multiple staffing companies and venues is preferred.
• Experience working in multiple states domestically (California, Florida, Georgia, New York, Nevada preferred).
• Experience managing budgets and expense tracking.
• Desire to work in a fast-paced team environment contributing to the success of each event, regardless of size and scale.

Responsibilities

• Serve as the primary point of contact for vendors, proactively communicating with overall project teams on all aspects of a project.
• Create and execute deliverables including Scope of Work (staffing plans, rates & terms), Onsite deliverables (post orders, dot maps, daily briefings, daily reconciliation & oversight), and Post Event deliverables (final invoicing review/approval, After Action Reports (AARs) & Vendor reviews).
• Manage vendor relations for client and internal project teams while onsite at projects.
• Manage vendor relations by instilling continued training, feedback, and agreement management.
• Work with the Client Experience project lead to identify event staffing requirements to create an exceptional guest experience, fitting the expected security posture and budget.
• Develop a Staffing Plan Budget and communicate with the extended client and project team.
• Create supporting information and deliverables for vendors (e.g., Job Orders, Dot Maps, Event Briefing Decks, Uniform Requirements, Logistical and Administrative plans for project).
• Coordinate Request for Proposal (RFP) and contracting processes for third party vendors (e.g., Contract Security Staffing Companies, Event Staffing Auditors, Law Enforcement, Explosive Detection K9, EMTs, General Event Staff/Ambassadors, Ticket Takers/Badge Scanners, etc).
• Manage third party vendors onsite operationally and administratively while onsite, leveraging internal staff to ensure the successful execution of vendors’ assigned responsibilities and expectations.

Benefits

• Medical, dental, and vision coverage
• Multiple medical plan options with preventive care, prescription coverage, telemedicine, and mental health support
• Tax‑advantaged accounts, including FSA, Dependent Care FSA, and HSA
• Employee support programs
• Company-paid life and AD&D insurance
• 401(k) retirement plan with a 3% employer safe‑harbor match
• Unlimited Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed