Vendor Manager

Lakeview Loan Servicing•Coral Gables, FL

22h•Hybrid

About The Position

The Vendor Procurement Manager (VPM) is responsible for managing third parties and counterparties to the firm, a crucial role in our organization. This individual is responsible for managing relationships with external suppliers, ensuring efficient and effective procurement of goods and services, and optimizing vendor performance and risk management. They will ensure that the vendors are being properly assessed, monitored, and managed to their respective statements of work, service levels, regulatory standards, and contractual obligations. The VM will work directly with third parties or other internal departments to complete the due diligence process. The scope of the role will include working closely with other departments (Legal, Compliance, etc.) to provide feedback and oversight to all vendors. This person will also provide recommendations and solution-based proposals to the VP of Vendor Management in relation to departmental goals, initiatives, projects, and vendor performance, and remediation plans.

Requirements

Bachelor’s degree from an accredited college or university, or a minimum of 5-10 years of applicable professional experience, preferably within the mortgage or financial industry.
1-2 years of Vendor Management experience required.
Possess strong written and verbal communication skills and be able to work effectively with all levels of personnel in the organization.
Must have experience with vendor incident management.
Skilled in contract negotiations and able to identify key terms necessary to align with legal and compliance requirements.
Strong Customer Experience focus.
Management of multiple projects while maintaining a high level of focus on detail.
Foster strong relationships internally and externally, and have the ability to collaborate with internal and external teams.
Capable of managing critical/crucial conversations.
Ability to work in a fast-paced environment.
Related professional experience in drafting RFP, RFQ, and RFIs
Working knowledge of MS Word, Excel, and PowerPoint.

Nice To Haves

Project management experience preferred.
Knowledge and skillset for mortgage lending, operations, and/or servicing a plus.

Responsibilities

Develops, assesses, monitors, and measures assigned vendor relationships, including but not limited to reporting, managing contracted performance, and quality scorecards. Provides weekly updates encompassing all matters pertaining to the assigned vendors.
Conducts research and meets with suitable vendors to assess their products, inquire about their services, assist in the negotiation of contracts ensuring favorable terms, and communicate any product or service-related concerns, and will draft RFPs, RFQs, and RFIs, as necessary. Will be responsible for managing the entire relationship, even the dissolution of the partnership.
Partners with assigned Business Units (BU’s) and serves as a Single Point of Contact for all vendor-related matters. Schedules meetings and provides updates to the BU’s including but not limited to vendor performance, vetting, diligence, system, and operational changes.
Maintains vendor information within the department’s Vendor Management platform.
Schedules recurring calls with assigned vendors, to review performance statistics and other critical information.
Responsible for reviewing and assisting with the completion of all necessary documents of third parties and counterparties including contracts, SOWs, contract renewals and amendments.
Address any issues or concerns that arise during the vendor relationship, working with vendors to find solutions and minimize potential impact.
Performs initial review of vendor invoices and coordinates with the BUs for final approval/signoff.
Cross-train and assist when required in all other department-related tasks and special projects within or outside of the department.
Completes ad-hoc tasks assigned by Department Manager(s).