Vendor Coordinator

Aston Carter•Hoffman Estates, IL

12d•$22 - $23•Onsite

About The Position

The Vendor Coordinator manages a large vendor network database by processing vendor additions and change requests and ensuring that all required documentation is accurate and complete. This role supports the E-repair team and focuses on maintaining up-to-date vendor information, including tax forms and contact details, through frequent telephone and email communication. The position requires strong business-to-business relationship-building skills, excellent attention to detail, and the ability to handle high volumes of repetitive work while maintaining accuracy and professionalism.

Requirements

High school degree required.
1+ year of experience working in an office environment.
Intermediate experience with Microsoft Office, including Outlook, Word, and Excel.
Experience in building and maintaining B2B relationships through telephone contact.
Customer service experience, preferably in a call center or customer support environment.
Proficiency in clerical work, including data entry, order entry, and administrative support.
Typing skills sufficient to handle high-volume data and documentation processing.
Experience with document management and maintaining accurate records.
Ability to organize, prioritize, and manage multiple projects simultaneously.
Strong attention to detail and commitment to accuracy.
Ability to work with new project requests and help define business objectives.
Ability to complete projects on a timely basis with minimal supervision.
Excellent written, verbal, and listening communication skills.
Effective problem-solving and decision-making skills.
Strong follow-up skills to ensure closure on open issues and requests.
Ability to work effectively as a team player.

Nice To Haves

Experience working with inventory or related data is beneficial.
Familiarity with call center environments and high-volume phone work is an advantage.
Comfort working in a highly repetitive role while maintaining focus and quality.
Willingness to learn new systems such as MIMS and AS400 (training provided).
Motivation to grow within the organization and transition into other groups or permanent roles based on performance and attendance.
Demonstrated reliability and consistent attendance in previous roles.

Responsibilities

Manage and maintain the vendor network database by processing vendor add and change requests accurately and efficiently.
Support the E-repair team by working on work orders in the self-service tool used by vendors.
Handle a large volume of vendor accounts and ensure each account has complete and correct documentation, including W-9 forms and updated contact information.
Use systems such as MIMS and AS400 (with training provided) to update and maintain vendor records and work orders.
Call vendors throughout the day to request missing documentation, confirm information, and ensure records are current and compliant.
Follow a provided list of vendors and systematically contact them to obtain and verify required documents and details.
Track, manage, and organize all documentation related to vendor requests and projects, ensuring proper filing and accessibility.
Monitor and report on cycle times, request volumes, and project status, providing accurate and detailed progress reports.
Follow up regularly and promptly on all issues and open items until they are fully resolved.
Ensure all work is completed at a high level of accuracy and thoroughness, even in a highly repetitive environment.
Provide professional customer service to vendors and internal stakeholders via phone and email.
Perform clerical and administrative tasks such as data entry, order entry, document management, and inventory-related updates as needed.
Collaborate with team members to support new project requests and help define business objectives and requirements.
Complete assigned projects and tasks on time with minimal supervision while managing multiple priorities.
Apply effective problem-solving and decision-making skills to address issues related to vendor information and documentation.
Maintain strong follow-up practices to ensure all vendor records and requests are fully completed and up to date.