Vendor Analyst

Duke Energy•Various Locations, NC

1d•Remote

About The Position

Vendor Management Analysts serve as a business representative supporting vendor relations, contract negotiations, business process support and as a liaison between business and IT as it relates third party vendors. Assists in defining third party vendor strategies and direction. Individuals support complex customer operations projects and have significant knowledge of business processes, system functionality, database tables, data analytics and work group metrics. Individuals serve as an expert for business and system processes across multiple jurisdictions and provides subject matter expertise and testing support for business and IT projects. Assists with trouble shooting when operational problems surface. Projects are larger and cross multiple groups. Individuals will operate with minimal Supervision: Actively collaborate with vendor personnel, centralized operations and peers to develop and implement improved approaches to business processes including implementation of new Duke tools, best practices, innovations and standards. Establish and execute processes designed to proactively identify and address risks and avoid escalations. Establish and execute consistent and effective escalation processes ensuring appropriate, complete and timely escalation when needed. Actively participate in planning processes, then ensure vendor has plans to achieve targets. Track and manage vendor KPl's and costs. Provides technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

Requirements

Associates degree in Other Related Degree
In lieu of Associates degree(s) listed above, high school/GED degree AND five (5) years minimum of related work experience
Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
Very good written and oral communication skills.
Very good problem solving and analysis skills

Nice To Haves

Bachelors degree in Other Related Degree
4-Year Bachelors Degree in Technical or Business related field
Experience in the utility industry.
Innovating Change
Collaborating and working with others
Problem Solving / Decision Making
Delivering Results
Aware of project management theories and principles.
Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

Responsibilities

Guide and support day to day operations across vendors
Manage vendor relationship; responsible for issue escalation and resolution combined with partnership creation
Direct strategic reviews and planning sessions when applicable
Serve as executive escalation point for Duke and vendor within assigned area of accountability; when issues are not resolvable; provide solutions to presented problems and ensure executive buy-in when warranted
Facilitate the sharing of best practices between all Duke call centers (internal and external)
Work with vendor leadership to address performance opportunities, implement initiatives aimed at resolving low performance, and set direction to ensure proper sustainability initiatives are in place for long term stability.
Direct efforts to ensure contractual performance targets and service level agreements are met
Drive operational metrics to determine if they are trending in the right direction
Identify, communicate, document, and resolve key risks and issues impacting vendor performance
Provide regular and ad-hoc interpretation of vendor results to Duke leadership
Serve as the primary point of contact for vendor related activities and any concerns about vendor; determine how to best support initiatives
Schedule and participate in weekly, monthly and quarterly vendor performance reviews
Conducts annual "Roadmap" meetings with vendors
Analyze vendor performance and uncovers areas of focus for improvement
Conduct root cause analysis on performance issues
Identify system or process broke/fix or enhancement opportunities provide testing support as needed for system and/or process changes and upgrades.
Ensure team is aware of and ready to support initiatives