Vendor Analyst

CrossCountry Mortgage•Cleveland, OH

About The Position

The Vendor Analyst is responsible for supporting the Vendor Management Program by ensuring compliance with company policies and procedures, maintaining vendor records and documentation, conducting vendor due diligence and risk assessments, and monitoring vendor performance. The Vendor Analyst serves as a key liaison between internal stakeholders and vendors, helping to ensure effective vendor oversight, operational efficiency, and risk mitigation.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Finance, Risk Management, or a related field; or equivalent combination of education and relevant experience.
Experience in vendor management, procurement, supplier management, risk management, or a related business function, preferred.
Mortgage industry experience, preferred.
Working knowledge of vendor management principles, third-party risk management, and vendor lifecycle processes.
Understanding of service level agreements (SLAs), key performance indicators (KPIs), and vendor performance management.
Knowledge of vendor risk assessment methodologies and compliance monitoring practices.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and projects in a high-volume environment.
Excellent written, verbal, and interpersonal communication skills.
Strong attention to detail and commitment to data accuracy.
Ability to work independently while contributing effectively within a team environment.
Demonstrated commitment to continuous process improvement.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

Ensure compliance with Vendor Management policies, procedures, and regulatory requirements.
Maintain and administer the Company's vendor contract repository and related records.
Develop, maintain, and distribute vendor management dashboards, reports, and metrics to key stakeholders.
Conduct vendor due diligence reviews, risk assessments, and ongoing vendor monitoring activities.
Manage the Vendor Management inbox, triaging and assigning requests to appropriate team members.
Create, update, and maintain vendor management documentation, procedures, and supporting materials.
Perform periodic vendor performance reviews and assist in the development and monitoring of vendor performance improvement plans.
Maintain the Company's Approved Vendor List and ensure vendor information remains current and accurate.
Support Vendor Management leadership and team members with vendor-related initiatives, reporting, and analysis.
Collaborate with internal business partners to facilitate vendor onboarding, renewals, and ongoing oversight activities.
Identify opportunities to improve vendor management processes and reporting capabilities.
Participate in special projects and other duties as assigned.