Vendor Relationship Management (VRM) Vendor Analyst

Labcorp•Burlington, NC

2d•$80,000 - $90,000•Hybrid

About The Position

The Vendor Relationship Management (VRM) Vendor Analyst is responsible for managing and enhancing relationships with technology vendors that support Labcorp’s client integrations and electronic data exchange capabilities. This role ensures successful implementation and ongoing support of vendor interfaces while optimizing vendor performance, maintaining strong partnerships, and supporting business objectives through effective coordination, communication, and execution.

Requirements

High school diploma with 7 or more years of experience in vendor management, information systems, purchasing, or customer relations; or Associate degree with 5 or more years of experience; or Bachelor’s degree in Information Systems, Business with 3 or more years of experience
5 or more years of experience working with vendors, client relationships, or customer-facing business operations
3 or more years of experience supporting system integrations, interfaces, or electronic data interchange (EDI) processes
2 or more years of experience negotiating vendor pricing, contracts, or service agreements
3 or more years of experience managing multiple projects, requests, or priorities simultaneously
Strong communication and interpersonal skills
Ability to facilitate discussions and resolve conflicts between stakeholders
Strong analytical and problem‑solving abilities
Ability to collaborate effectively with clients, vendors, and IT teams
Ability to understand business objectives and align vendor relationships to support outcomes
Proficiency with Microsoft Office applications
Self‑directed approach to learning and professional development
Strong attention to detail and organizational skills

Nice To Haves

2 or more years of experience working with EMR, HIS, LIS, or Practice Management systems
2 or more years of experience supporting healthcare data integrations or laboratory systems
2 or more years of experience working with service level agreements (SLAs) or vendor performance tracking

Responsibilities

Manage and strengthen relationships with EMR, HIS, LIS, and Practice Management Software vendors.
Support integration and implementation of interfaces between Labcorp and client systems for electronic lab orders and results delivery.
Negotiate pricing for interface integrations and related vendor solutions.
Manage and prioritize client interface requests across assigned vendors.
Serve as a primary liaison between Labcorp and EDI vendors.
Facilitate communication and coordination between vendors, clients, and internal stakeholders.
Maintain documentation including vendor contacts, pricing structures, workflows, and issue resolution records.
Support internal stakeholders with vendor-related activities including pricing, prioritization, upgrades, and solution enhancements.
Monitor vendor performance against service level agreements (SLAs) and industry standards.
Evaluate vendor interface workflows to ensure adherence to industry best practices.
Perform additional vendor management and operational tasks as assigned.