Vendor Account Manager
About The Position
The Vendor Account Manager (VAM) is responsible for the governance, commercial management, and performance oversight of assigned service suppliers across one or more markets or regions. The role owns the supplier lifecycle from onboarding through renewal or exit, ensuring suppliers meet contractual commitments, cost targets, and customer experience expectations. The VAM serves as the primary commercial and governance interface between the company and its suppliers, with accountability for contracts, pricing, performance management, risk, and compliance. This role does not manage day-to-day operational execution, which remains with supplier delivery teams.
Requirements
- Bachelor’s degree in Business, Supply Chain, Operations, or related field (or equivalent experience).
- Experience in vendor or supplier management.
- Experience with contracts, SLAs, KPIs, and governance forums.
Nice To Haves
- Key Competencies Supplier Governance, Commercial Management, Performance Management, Cost Optimization, Risk & Compliance, Stakeholder Management
Responsibilities
- Own supplier relationships and act as the single point of accountability for supplier governance.
- Lead governance forums including QBRs and performance reviews.
- Serve as escalation point for contractual, performance, and compliance matters.
- Lead commercial evaluation, negotiation, and contracting activities.
- Manage the contract lifecycle including renewals, amendments, and exits.
- Define and govern SLA and KPI frameworks.
- Maintain accountability for cost control and rate competitiveness.
- Govern supplier performance through SLAs, KPIs, and corrective action plans.
- Ensure performance gaps are addressed through remediation actions.
- Support continuous improvement initiatives.
- Support supplier selection and qualification.
- Contribute to supplier footprint optimization and consolidation initiatives.
- Maintain accountability for supplier risk, compliance, and audit readiness.
- Ensure suppliers meet financial, regulatory, and ESG requirements.
- Collaborate with Operations, Procurement, Finance, and Legal teams.
- Support RFQs and supplier-related consultations.
- Contribute to governance frameworks and playbooks.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
