Account Manager - Preferred Vendor Group

Headquarters Careers At Servpro Industries • Gallatin, TN

9d • Onsite

About The Position

The PVG Account Manager is responsible for managing and growing a portfolio of vendor partnerships that support a closed network of independently owned SERVPRO franchise operations. This role drives franchise success by strengthening vendor relationships, securing competitive pricing and service levels, and delivering high-quality support. The PVG Account Manager oversees a vendor portfolio that supporting annual franchise spend exceeding $126 million.

Requirements

• 5+ years of experience in B2B account management and commercial business, marketing, and product sales.
• Strong communication skills with the ability to engage with employees, customers, vendors, and leadership through verbal and written communication.
• Proficient in contract negotiations, with a strong track record of securing enterprise-wide agreements focused on optimizing service level commitments, cost savings and revenue returns.
• Ability to travel to area meetings and deliver impactful presentations supporting vendor and franchise needs.
• Proficient with all Microsoft Office and CRM platforms e.g., Salesforce).
• Demonstrated ability to build trusted relationships through professionalism, integrity, and reliability.
• Strong organizational, time management, and multitasking skills.
• Analytical ability to interpret sales data and market trends to inform decision-making.
• Strategic thinking and problem-solving skills with a results-oriented approach.
• Ability to work both independently and collaboratively in a team environment.
• Ability to prioritize, make decisions, and manage competing demands in a fast-paced environment.
• Ability to effectively communicate across all levels of the organization.
• Demonstrated initiative, sound judgment, and the ability to execute responsibilities in a timely and effective manner.
• Ability to travel up to once a quarter as required by business conditions.

Nice To Haves

• Bachelor's Degree preferred. Relevant experience will be considered in lieu of degree.

Responsibilities

• Build and manage strategic relationships with portfolio vendors, developing a strong understanding of both vendor capabilities, franchise needs, and operational challenges.
• Develop annual and multi-year business plans for key vendors to drive market penetration, revenue growth, and program adoption.
• Qualify prospective vendors for inclusion in program.
• Lead the development, negotiation, and renewal of national agreements, volume programs, and service-level commitments.
• Analyze vendor performance, sales data, and market trends to inform strategy and support go-to market initiatives.
• Monitor vendor performance against established KPI’s and provide regular reporting and insights to senior leadership.
• Serve as the primary point of contact for vendor-franchise relationships, fostering long-term partnerships.
• Resolve franchise and vendor concerns by facilitating solutions that balance business needs and maintain strong partnerships.
• Support corporate-sponsored events, including on-campus meetings and annual convention.
• Partner with internal teams to ensure alignment of shared resources and achievement of divisional and corporate objectives.
• Identify challenges and implement mutually beneficial results-oriented solutions.
• Promote a continuous improvement mindset, enhancing program offerings, processes, and outcomes.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level