Vehicle Title Specialist - Transaction Operations

Lucid Motors•Phoenix, AZ

About The Position

As a Transaction Operations Title Specialist, you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.

Requirements

3+ years of professional office experience
Notary Designation is mandatory; sponsorship is provided post-hiring.
Strong attention to detail and demonstrated organizational prowess.
Proficient research skills to discover efficient state-specific title transfer methods.
Exceptional written and verbal communication skills.
Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).

Nice To Haves

Bachelor's degree preferred.
Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.

Responsibilities

Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
Reassign titles varying in complexity from all U.S. states and territories.
Handle all aspects of lien payoffs and customer refunds.
Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.