DMV - Vehicle Services Title Agent

State of North Carolina • Wake County, NC

1d • Onsite

About The Position

The Vehicle Services Title Agent provides customer service at the Raleigh Central Services Office, assisting customers with registering vehicles in North Carolina. The position requires technical, administrative, and customer service skills, as well as knowledge of North Carolina General Statutes, policies, and procedures governing vehicle titles and official credentials. The role supports efficient and compliant unit operations and may include work involving DMV statutes and procedures or vehicle registration procedures.

Requirements

• Bachelor’s degree from an appropriately accredited institution, or an equivalent combination of education and experience.
• Strong technical, administrative, and customer service skills.
• Extensive knowledge of North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials.

Nice To Haves

• Experience with a personal computer and mainframe database.
• Experience using a calculator, workstation laser printer, fax machine, and copier.
• Experience recording, compiling, summarizing, and analyzing data.
• Experience examining titles and reviewing information for compliance with applicable laws, rules, or regulations to resolve complex or special processing matters.
• Experience explaining and interpreting policies, regulations, and programs.
• Experience balancing a cash drawer.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and issuance of other North Carolina credentials.
• Apply and interpret North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process crash report requests and provide access to driving and vehicle registration records while following Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional customer service while completing transactions efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support unit operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level