DMV - Processing Agent I

State of North Carolina • Nash County, NC

4d

About The Position

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Requirements

• High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Nice To Haves

• Experience using Microsoft Word, Excel, and Outlook
• Experience in reviewing detailed documents and records for accuracy
• Experience explaining processes and procedures in accordance with General Statues
• Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.
• Experience in using a 10-key calculator to compare and balance transactions.

Responsibilities

• Ensuring title and registration inspections are executed in accordance with NC General Statutes.
• Providing exceptional customer service to the general public in all areas of vehicle registration.
• Examining titles and registrations.
• Detecting fraudulent, altered, or suspicious documents.
• Handling of payments and refunds.
• Cancellation of title records.
• Completing address changes.
• Processing certified records.
• Utilizing the STARS program on a daily basis to complete work assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED