Vehicle Registration Tech Lead

Montrose County•Montrose, CO

11h•$25 - $30

About The Position

The Vehicle Registration Tech Lead performs professional, technical, and analytical duties supporting the Clerk & Recorder's Office, with a focus on vehicle registration and titling operations and staff training. The position analyzes training needs, develops training materials and programs, and guides staff development across experience levels. It works under the direction of the Clerk & Recorder Supervisor–Vehicle Registration and may exercise independent judgment in carrying out assigned objectives. This lead position guides the day-to-day work of Vehicle Registration Technicians, coordinates workflow and office coverage, and acts as Supervisor when the Clerk & Recorder Supervisor–Vehicle Registration is absent. It does not have authority to issue discipline or conduct performance appraisals. The role provides registration and titling assistance to staff and the public, carries out transactions, supports compliance and departmental procedures, and maintains current knowledge of applicable laws and policies. The position is based in a professional office environment and uses computers, databases, and standard office equipment. It requires regular attendance, occasional travel for training and support at the Nucla Annex, and the ability to work beyond regularly scheduled hours when needed. The role includes frequent public contact, occasional exposure to hostile clientele, and physical activities such as prolonged standing, walking, reaching, and lifting or moving up to 25 pounds.

Requirements

High school graduate, GED, or equivalent, with coursework in general office procedures and business practices.
At least three years of increasingly responsible experience as an Office Technician, or an equivalent combination of education and experience.
Ability to learn technical terminology and retain information needed to complete complex transactions.
Ability to self-direct and navigate Windows-based computer software.
Demonstrated research skills or knowledge.
Ability to work accurately with close attention to detail under stressful, high-volume workloads.
Ability to manage a high volume of customers professionally and handle difficult customers.
Ability to communicate clearly and concisely in oral and written formats; interpret, apply, explain, and enforce applicable laws, codes, regulations, policies, and procedures to varied audiences.
Proficient English-language skills, including grammar, punctuation, spelling, reading comprehension, and routine report and correspondence writing.
Ability to read, comprehend, and apply laws, rules, regulations, policies, operating procedures, and manuals; follow verbal and written instructions.
Ability to communicate effectively with the public, government officials and employees, and community agencies.
Ability to establish cooperative working relationships and collaborate with coworkers, agencies, organizations, and community members; strong customer-service orientation and professional, diplomatic interaction.
Ability to organize workflow and coordinate office functions to meet organizational goals.
Ability to perform arithmetic with whole numbers, fractions, percentages, decimals, proportional rates, and ratios; analyze technical data and apply it to practical situations.
Working knowledge of payment and receipt transactions, cash-drawer balancing, making change, and identifying transaction errors.
Ability to reason, solve problems involving concrete and abstract variables, work independently with minimal supervision, prioritize tasks, and manage multiple responsibilities under pressure and tight deadlines.
Ability to use office technology and equipment, including computers, calculators, telephones, copiers, scanners, and fax machines.
Proficiency with word processing, databases, spreadsheets, email, and saving and retrieving documents accurately; ability to learn County and role-specific software.
Valid Colorado Driver’s License and satisfactory driving record, maintained as a condition of the role.
Active Notary Public license with the Colorado Secretary of State, maintained as a condition of the role.
Ability to work beyond regularly scheduled hours occasionally and attend training and meetings outside regular hours.
Ability to meet the physical demands of the job, including frequent sitting, standing, walking, reaching, hand and finger use, and lifting or moving up to 25 pounds.

Nice To Haves

Associate’s degree in office management or a related field.

Responsibilities

Lead and coordinate the day-to-day operations of the Vehicle Registration office, including staff schedules, breaks, lunches, office tasks, and workflow coverage in collaboration with the Supervisor.
Research Colorado statutes, Department of Revenue rules and policies, and other states’ rules and policies relevant to transactions handled by the office.
Create training materials and assist the Supervisor in developing a training program for the Vehicle Registration team.
Consult with the Supervisor to identify immediate and long-range training and development priorities for staff and the office.
Provide one-on-one, group, discussion-based, and on-the-spot training as needs arise.
Provide information and general assistance to technicians and the public about registration and titling policies, procedures, and processes; answer questions and help resolve routine problems and complaints.
Network with trainers in other Colorado counties to share information about training, common errors, and changes to policies and procedures.
Develop, write, and coordinate training manuals and materials with subject matter experts.
Serve as a resource for Vehicle Registration Technicians and answer customer-related questions.
Provide professional customer service and respond to inquiries, requests, concerns, and complaints from internal and external customers.
Assist the Supervisor with compliance procedures, analysis and implementation of procedures, and responses to problems as they arise.
Assist with registration and titling programs and procedures.
Maintain confidentiality and analyze transactions and reports to assess training and preventive measures, recommending ways to reduce future consequences.
Maintain office filing systems, files, and records; provide requested information and direct staff in file-maintenance procedures.
Prepare professional legal correspondence, review front-line staff correspondence, and assist with departmental and state information transfer and communication.
Operate computers and related software, maintain multiple databases, and enter data accurately.
Handle scheduling and logistics for workshops, training, and meetings in the Supervisor’s absence.
Work with City, County, and State agencies, including the Department of Revenue, to respond to inquiries, obtain feedback, and resolve issues.
Keep current on laws and procedures governing vehicle registration and titling.
Verify transaction accuracy and reconcile transactions to daily and monthly reports.
Assist the Supervisor with training and auditing staff work to ensure correct interpretation of state statutes and department policy.
Answer phones and public questions professionally; research and follow up when an answer is not known.
Travel for training and assist with the Nucla Annex; participate in staff meetings, interviews, and other meetings and seminars.
Manage, count, balance, and secure a cash drawer; review accounting input sheets; analyze accounts as assigned.
Perform title and registration transactions with little or no supervision and verify required documentation and signatures.
Navigate relevant websites, including Clerk’s Corner, DOR, CCCA, and Civic Roundtable.
Assist with research and special projects, pursue activities that improve job skills and knowledge, and perform other work required by the County Clerk and Recorder’s Office.