Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Enterprises • Remote - Louisiana, LA

9d • $17 - $25 • Hybrid

About The Position

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region. Finalized applicants will be required to work one day a week out of a Manheim auction.

Requirements

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Nice To Haves

• Some college education
• 1+ years’ experience in transportation field or automotive auction house
• 1+ years’ experience in sales or call center

Responsibilities

• Demonstrate proficiency in making real time phone calls through the recorded line to verify vehicle status with pickup sites
• Monitoring and correcting master data files for location errors
• Manage email boxes for multiple locations and collaborate on regional emails
• Request Hold Harmless/Releases
• Process Fees and post assessorial charges to record
• Entry of all manual orders and processing of other AS400 system orders
• Investigating kickback of VINs by carriers to get units re-dispatched
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Build relationship with Manheim Auction commercial team and management
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED