Vehicle Operations Director

Hertz•Phoenix, AZ

1d•Onsite

About The Position

The Vehicle Operations Director supports the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Director will support vehicle operations of a Top 10 Airport location ensuring maximum performance and efficiency while providing overall guidance to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at the location.

Requirements

5+ years’ experience in Customer Service or Operations Managment; Car Rental, Hospitality or Tourism preferred
Bachelor’s Degree, preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.

Responsibilities

Actively fosters a culture that provides the “Best in Class” service
Partners with the Airport General Manager for the delivery of profit for the location
Establish efficient utilization and effective control of vehicle inventory
Ensures achievement of profitability while protecting the value offering
Implements and drives innovative and creative methods and processes to meet and exceed customer expectations
Constantly champions productivity improvements via employee involvement and accountability
Develops and executes strategies to maximize cash management efficiency in all operational fleet processes
Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President
Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization
Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition
Establish and deliver location-specific performance standards/goals and ensure execution

Benefits

The starting salary for this role is $74,000 annually, commensurate of experience.
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more