Vehicle Maintenance Service Advisor

Rumpke Careers•Louisville, KY

27d

About The Position

Vehicle Maintenance Service Advisors oversee the day-to-day workflow of vehicle maintenance at a facility. The position communicates status updates and feedback to customers, vendors, management, and operations; coordinates and facilitates maintenance work and repairs; and monitors safety, downtime, and repair quality. The role also supports maintenance-shop workflow and service for fleet vehicles, containers, and other equipment. This position does not manage employees. Candidates need strong communication and computer skills, familiarity with repair manuals, electrical wiring, diagnostic software, and schematics, and knowledge of OSHA and DOT requirements. At least two years of vehicle maintenance experience is required; three to five years is preferred. Experience with Geo-tab platforms and SAP or similar maintenance management software is required. Welding-equipment experience is preferred. The work may involve occasional lifting, carrying, pushing, or pulling of up to 100 pounds; occasional work outdoors in changing temperatures and wet or humid conditions; and frequent sitting, standing, or walking in an office environment. Flexible hours, nights, weekends, holidays, and overtime may be required. The role may require travel between offices and exposure to residential and commercial waste. A valid driver’s license is required if applicable, along with compliance with the stated driving-record requirements and successful completion of pre-employment testing. The employer offers competitive pay and benefits including health, dental, vision, matching 401(k), life insurance, and paid vacation.

Requirements

Excellent verbal and written communication skills.
Familiarity with repair manuals, electrical wiring, diagnostic software, and schematics for troubleshooting.
Knowledge of OSHA and DOT.
Computer skills and working knowledge of Microsoft Office applications.
Ability to work independently, make sound decisions, prioritize work, and resolve problems methodically.
Ability to read and speak English well enough to communicate, understand, and respond to questions, instructions, signs, and safety training.
Experience with Geo-tab platforms for GPS tracking and diagnostic purposes.
Experience with SAP or similar maintenance management software.
At least 2 years of vehicle maintenance experience.
No more than 3 moving violations within the last 2 years.
No DUI or OVI within the last 5 years, or no more than 2 within the last 10 years.
Ability to travel between offices as required.
Ability to work flexible hours, including nights and weekends as needed, and overtime, weekends, and/or holidays.
Legally eligible to work in the United States.
Valid driver’s license, if applicable.
Must successfully complete pre-employment testing.

Nice To Haves

Three to five years of vehicle maintenance experience.
Experience working with welding equipment.

Responsibilities

Assist in ensuring staff complete work safely and in compliance with local, state, and federal regulations and company policies.
Communicate with management, operations, vendors, and others about the status of fleet vehicles, containers, and other equipment.
Assist in maintaining maintenance-department quality and safety standards and ensuring maintenance is performed safely and effectively.
Evaluate and adjust workflow to balance vehicle downtime and operational needs.
Review and close maintenance orders and audit maintenance records to identify returned work and training opportunities.
Ensure paperwork is completed accurately and on time.
Promote positive relationships with customers, clients, co-workers, employees, and managers through professional conduct and communication.
Serve as liaison among shop leadership, drivers, subcontractors, and operations teams to identify and address concerns.
Answer phone inquiries, dispatch road calls, and coordinate outside repairs to maintain customer service.
Assist with managing auxiliary support staff workflow to support the maintenance shop.
Conduct employee observations to ensure safety and operational procedures are followed.
Perform other duties as assigned.