Vehicle Inspection Station Manager - Nothern NJ

Parsons Corporation•Secaucus, NJ

1d•$63,600 - $111,300•Onsite

About The Position

The Station Manager is responsible for the day-to-day performance of an assigned New Jersey vehicle inspection station. This is a dedicated station assignment rather than a traveling manager role, although travel within New Jersey may be required for meetings, training, or operational coverage. The manager leads inspection staff and maintains safe, compliant operations, with a strong emphasis on customer service, lane flow, and customer wait times. The role requires a visible presence in the inspection lanes and directing traffic. The posting lists stations in the Southern Region of New Jersey, including Kilmer, Lodi, Newark, Newton, Paramus, Rahway, Randolph, Secaucus, and Wayne. This is an active, on-site leadership role in an open-bay inspection environment. The Station Manager works in and around inspection lanes and outdoors in heat, cold, wind, and precipitation. Travel within New Jersey may be required as operational needs arise.

Requirements

High school diploma or equivalent.
At least three years of management or supervisory experience.
Valid driver’s license and good driving record.
Demonstrated ability to operate a manual-transmission vehicle.
New Jersey inspector’s license, or ability to obtain one through provided training; successful completion of licensing requirements is a condition of continued employment.
Ability to complete required Parsons training.
Clear communication, effective conflict resolution, ability to work independently, and a customer service-oriented, accountable leadership approach.
General computer and office-application skills.
Ability to apply established procedures and collective bargaining agreement requirements.

Nice To Haves

Associate or bachelor’s degree.
Automotive and instrumentation aptitude.

Responsibilities

Oversee daily station operations, including lane readiness, traffic flow, inspection throughput, troubleshooting, and customer service.
Direct vehicles in the queue, balance lane workloads, and monitor performance in real time.
Demonstrate exceptional customer service and mentor staff to meet Parsons’ customer service standards.
Maintain an active presence in the lanes to supervise work, coach employees, and address issues promptly.
Ensure compliance with applicable NJDOT, NJDEP, NJMVC, Parsons inspection procedures, and corporate health and safety requirements.
Confirm lanes are ready for production, with necessary tools and materials available, work areas clean, and hazards addressed.
Follow established procedures for equipment startup, calibration, quality assurance and quality control, incident reporting, and investigations.
Report equipment and facility repair needs and maintain a safe, organized, professional station.
Set clear expectations for safety, work pace, accountability, and customer service; lead by example and foster a supportive work environment.
Conduct daily stand-ups with senior lane technicians to review performance, communicate priorities, and gather feedback.
Interview applicants; train, cross-train, coach, and evaluate employees.
Document performance and administer counseling or disciplinary processes fairly and consistently, in accordance with established procedures and the collective bargaining agreement.
Manage staffing, lane assignments, shifts, breaks, and vacation schedules while maintaining operational coverage and compliance with the collective bargaining agreement.
Review expenses and timecards, and oversee payroll accuracy.
Promote courteous, effective interactions with New Jersey motorists, clients, coworkers, and other stakeholders.
Address customer concerns promptly and work to minimize wait times without compromising safety or inspection requirements.
Maintain accurate inspection decal records, safeguard controlled resources, and ensure the accuracy and security of sticker-related billing.
Manage supply ordering and station expenses responsibly.
Serve as the point of escalation for station issues and maintain productive relationships with NJMVIS departments, subcontractors, suppliers, consultants, and government agencies.
Perform other duties as assigned by leadership.