Vehicle Inspection Manager

Carvana•Chicago, IL

13h•$65,000 - $76,000•Onsite

About The Position

The Vehicle Inspection Manager is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager. ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

Requirements

High school diploma or equivalent required
Minimum 2 years of leadership/supervisory experience
Excellent verbal and written communication skills
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Must be 18 years of age and have a valid driver’s license that meets the requirements

Nice To Haves

Inspection services/auction experience preferred

Responsibilities

Act as the at-auction point person for vehicle inspections
Influence and lead others as a people, customer, and business manager
Support financial growth by participating in financial statement review
Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures
Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
Engage with customers and employees in a transparent, reliable, and positive manner
Demonstrate knowledge of products and services and maximize our technology
Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed
Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA).
Responsible for driving operational performance of the inspection team.
Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region.
Directly responsible for coordinating Vehicle Inspectors to complete tasks as directed by management.
Directly responsible for developing teams capable of delivering exceptional inspection services. Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities.
Perform coaching with direct reports regularly.
Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources.
Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication.
Evaluate expenses, ensuring staffing levels are consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards.
Conduct interviews and hire.
Develop and maintain positive working relationships with inspection stakeholders.
Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership.
Participate in the validation and review of training programs.
Assist the Operations group in budget preparation as related to volumes and headcount.
Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed.
Other duties, as assigned