Vehicle Inspection Agent

Drivo LLC•New York, NY

1d•$18 - $20•Onsite

About The Position

Drivo Rent A Car is a leading player in the car rental industry, committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized. Enjoy competitive compensation, opportunities for advancement within the company. Access ongoing training and development programs to enhance your skills and excel in your role.

Requirements

High school diploma or GED
Minimum 1-year customer service
Must be at least 21 and have a valid driver's license with a clean driving record
Ability to follow defined service processes
Must be willing to wear company uniforms
Ability to communicate in English
Strong attention to detail and organisational skills
Exceptional customer service and communication abilities
Familiarity with video inspection processes
Basic photography skills for capturing pre-existing conditions
Ability to manage traffic flow efficiently

Nice To Haves

speaking other languages including Spanish is a plus

Responsibilities

Greet customers dropping off rental cars with a warm smile
Secure vehicle keys, confirm documentation, and perform necessary checks
Perform video inspections for damages and remind customers to check for personal belongings
Identify and lost items found in the vehicle with detailed information
Park units requiring service in designated areas and inform the Service Supervisor
Thoroughly review cars for damage upon return, open and file claims promptly
Control traffic flow as a guide for incoming and outgoing rental cars
Ensure high-quality video check-out processes
Record pre-existing conditions by capturing additional photos
Assist customers with inquiries about car features and conditions
Inform customers of return policies (e.g., No Smoking, No Pet Hair, Gas, etc.)