Vehicle Exchange Manager

Hendrick•Greenville, NC

3d•Onsite

About The Position

Responsible for assisting with leading the Sales Department. The Sales Supervisor is responsible for assisting with operations, sales performance results, employee supervision, and customer satisfaction in the Sales Department.

Requirements

Excellent sales skills, prior supervisory experience preferred.
Working knowledge of automotive sales industry.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and web based applications.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.
Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks.
Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.

Nice To Haves

Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Responsibilities

Assists with improving sales and operations.
Provides input to upper management and Human Resources to make hiring and discipline decisions.
Assists sales team with processing or completing sales.
Trains and supervises sales team.
Assists with developing promotions to motivate sales team.
Sets schedules for sales team.
Assists with overseeing department inventory.
Interacts with customers to ensure customer satisfaction.
Responsible for sale price & trade-in vehicle appraisal decisions.
Has working knowledge of factory(s) incentive programs.
Attends required manager meetings.
Maintains effective employee relations.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned