Vehicle Appraiser and Buyer

Crowley Car Company•El Cajon, CA

3d•$50,000 - $100,000•Onsite

About The Position

Lexus El Cajon is looking for a full time Vehicle Appraiser to join our team. In this role, the Vehicle Appraiser is responsible for purchasing used vehicles for the dealership.

Requirements

Sales skills - ability to leverage specialized car knowledge and quickly develop positive rapport to influence customer decisions
Excellent communication skills in person, on the phone, and in writing
Ability to interact with customers with efficiency and courtesy
Ability to listen and answer customer questions on the phone, in writing, and in person
Ability to communicate well orally and in writing with customers
Strong attention to detail and ability to handle multiple tasks simultaneously

Nice To Haves

Fluency in additional languages a plus
Previous sales, call center, or automotive industry experience a plus

Responsibilities

Establish rapport with Service Lane customers that are in equity positions to procure their vehicles.
Hold appointments with customers interested in selling their vehicles
Follow up and reach out to customer leads - place calls, send emails, and text daily
Answer all incoming communications - calls, texts, and emails
Schedule appointments for purchase opportunities
Conduct thorough appraisals of customer vehicles
Promptly respond to customer inquiries in writing and in live conversations (via phone and in person)
Negotiate price and offering to customer
Maintain up-to-date knowledge on vehicle statistics and market trends
Navigate software systems for leads and reporting - eLeads, CDK, Outlook, Excel, Kelly Blue Book website (KBB), etc.
Complete appropriate DMV paperwork for vehicle purchases
Accurately update software systems with all required information, including but not limited to complete history of all customer contact