Vegetation Management Specialist - Vegetation Management - Akron Fairlawn

FirstEnergy • Akron, OH

1d • Onsite

About The Position

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. The position is on-site at FirstEnergy’s Fairlawn office in Akron, Ohio, and supports the administration, maintenance, lifecycle management, and continuous improvement of Vegetation Management mobile devices and related technologies used by employees and contractors in field and office environments.

The specialist is a technical resource and escalation point for the Vegetation Management Support Desk, coordinating issue resolution with Operations, IT, Cyber Security, wireless service providers, and third-party vendors. The role covers Microsoft Intune administration, Apple Business Manager support, device and cybersecurity compliance monitoring, asset and inventory management, and ITNow ticket management. It also supports device testing, activation, provisioning, deployment, maintenance, troubleshooting, reporting, shipping, and receiving, as well as technical documentation, user training, process improvement, and contractor support.

The successful candidate is self-motivated, technically capable, organized, and an effective communicator who can work in a fast-paced team environment. Occasional travel within FirstEnergy’s service territory may be required, at less than 3%. The position may require work during storm and emergency events. The role may be filled at Forestry Specialist II, III, or IV levels, with progressively greater experience and independence expected at the higher levels.

Requirements

• For Forestry Specialist II: a two-year degree in Information Technology or a related discipline and at least 3 years of related hardware and mobile device support experience; alternatively, 5 or more years of direct, related experience in lieu of a degree.
• For Forestry Specialist III: a two- or four-year degree in Information Technology or a related discipline and at least 8 years of related hardware and mobile device support experience; alternatively, 10 or more years of direct, related experience in lieu of a degree.
• For Forestry Specialist IV: a two- or four-year degree in Information Technology or a related discipline and at least 13 years of related hardware and mobile device support experience; alternatively, 15 or more years of direct, related experience in lieu of a degree.
• Full proficiency with computer software applications, including Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
• Knowledge of FirstEnergy IT policies and procedures.
• Knowledge of Apple iOS devices.
• Effective verbal and written communication with internal and external customers, including active listening and communication skills.
• Ability to work independently or as part of a team in a fast-paced environment, organize and prioritize work, and meet strict deadlines.
• Must have a personal vehicle for commuting to various facilities and locations as required, and a valid driver’s license.
• Must be willing to work during storm and emergency events as needed.

Nice To Haves

• Knowledge of FirstEnergy software systems such as Fortinet, ITNow, SCCM, Active Directory, FIM, Microsoft Power BI Reports, and Multifactor Authentication (MFA).
• Microsoft Intune and Apple Business knowledge.

Responsibilities

• Model FirstEnergy’s values by prioritizing integrity, safety, and operational excellence, and comply with company policies, compliance requirements, and regulations.
• Build relationships with IT, Microsoft, Operations, other business units, and the Vegetation Management Support Desk; serve as a technical liaison to coordinate communication and issue resolution.
• Identify, document, and report system defects and opportunities to improve workflows, operational efficiency, and the end-user experience.
• Troubleshoot hardware, software, and technical application issues; research, recommend, and implement mobile hardware, software, and technology solutions.
• Develop an understanding of Vegetation Management business processes to support field and operations personnel effectively.
• Track, monitor, and analyze users, mobile device compliance and training reports, Microsoft Intune status, and Apple iOS versions to support cybersecurity and security standards.
• Understand FirstEnergy enterprise mobile hardware and technology and how they differ from Vegetation Management devices and technology.
• Provide technical guidance to contracted support personnel and coordinate daily support activities; support the professional development of support team members.
• Maintain practical knowledge of wireless service plans, carrier support procedures, and mobile connectivity requirements.
• Explain technical requirements, limitations, and solutions to technical and nontechnical stakeholders.
• Assist with device provisioning, deployment, maintenance, replacement, and end-of-life processes; contribute to Apple Business Manager administration and maintenance.
• Audit device inventory to confirm stock levels and identify needs.
• Schedule, coordinate, or deliver field, hands-on, and virtual training on Vegetation Management hardware, software, and mobile devices; share training results and challenges with Operations.
• Facilitate, develop, review, and oversee training materials and processes.
• Monitor the shared VMS Support Desk mailbox, respond to emails, and answer and document operational users’ calls to support issue resolution.
• Promote best practices for Apple iOS and Microsoft Intune updates and administration.
• Support Vegetation Management personnel and contractors through the ITNow ticketing system.
• Track mobile hardware, reporting, and training status; present project timelines and progress to management and leadership on recurring and ad hoc schedules.
• Attend, facilitate, and lead required meetings.
• Support onboarding and offboarding tickets, including device provisioning, device recovery, and user access management.
• Provide mobile device management and training support during storms.
• Travel occasionally within FirstEnergy’s service territory as project status and needs require (less than 3%).

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree