Vegetation Management Specialist - Vegetation Management - Akron Fairlawn

FirstEnergy • Akron, OH

1d • Onsite

About The Position

This position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp., is based on-site at the Fairlawn office in Akron, Ohio. The role supports the administration, maintenance, lifecycle management, and continuous improvement of mobile devices and related technologies used by Vegetation Management employees and contractors in field and office environments. The specialist serves as a technical resource and escalation point for the Vegetation Management Support Desk, coordinating issue resolution with Operations, IT, Cyber Security, wireless service providers, and third-party vendors.

The position covers Microsoft Intune and Apple Business Manager administration, device and cybersecurity compliance monitoring, asset and inventory management, and ITNow ticket support. It also supports device testing, activation, provisioning, deployment, maintenance, troubleshooting, reporting, shipping, and receiving. Additional duties include technical documentation, user and contractor support, training, process improvement, onboarding and offboarding, and storm support. The successful candidate is self-motivated, organized, communicative, and able to work independently and as part of a team in a fast-paced environment. Occasional travel within FirstEnergy’s service territory may be required, at less than 3%.

Requirements

• At the Forestry Specialist II level, a two-year degree in Information Technology or a related discipline and at least 3 years of related hardware and mobile device support experience; alternatively, 5 or more years of direct, related experience in lieu of a degree.
• At the Forestry Specialist III level, a two- or four-year degree in Information Technology or a related discipline and at least 8 years of related hardware and mobile device support experience; alternatively, 10 or more years of direct, related experience in lieu of a degree.
• At the Forestry Specialist IV level, a two- or four-year degree in Information Technology or a related discipline and at least 13 years of related hardware and mobile device support experience; alternatively, 15 or more years of direct, related experience in lieu of a degree.
• Full proficiency with computer software applications, including Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
• Knowledge of FirstEnergy IT policies and procedures.
• Knowledge of Apple iOS devices.
• Ability to communicate effectively verbally and in writing with internal and external customers, with strong active listening and communication skills.
• Ability to work independently or as part of a team in a fast-paced environment, organize and prioritize work, and meet strict deadlines.
• Personal vehicle for commuting to various facilities and locations as required, and a valid driver’s license.
• Willingness to work during storm and emergency events as needed.
• Employees hired at the Forestry Specialist III and IV levels are expected to perform the responsibilities with greater proficiency and independence and take on additional related responsibilities.

Nice To Haves

• Knowledge of FirstEnergy software systems such as Fortinet, ITNow, SCCM, Active Directory, FIM, and/or Microsoft Power BI Reports.
• Knowledge of multifactor authentication (MFA), Microsoft Intune, and Apple Business Manager.

Responsibilities

• Model FirstEnergy’s values by prioritizing integrity, safety, and operational excellence, and comply with company policies, compliance requirements, and regulations.
• Build relationships with IT, Microsoft, Operations, other business units, and the Vegetation Management Support Desk; serve as a technical liaison to coordinate communication and issue resolution.
• Identify, document, and report system defects and opportunities to improve workflows, efficiency, and the end-user experience.
• Troubleshoot hardware, software, and technical application issues; research and recommend resolutions and implement mobile hardware, software, and technology solutions.
• Develop an understanding of Vegetation Management business processes to support field and operations personnel effectively.
• Track, monitor, and analyze users’ and devices’ compliance and training reports, Microsoft Intune status, and Apple iOS versions to support cybersecurity and security standards.
• Understand FirstEnergy enterprise mobile hardware and technology and how it differs from Vegetation Management technology.
• Provide technical guidance to contracted support personnel and help coordinate daily support activities.
• Support the professional development of support team members.
• Maintain practical knowledge of wireless service plans, carrier support procedures, and mobile connectivity requirements.
• Explain technical requirements, limitations, and solutions to technical and nontechnical stakeholders.
• Assist with device provisioning, deployment, maintenance, replacement, and end-of-life processes.
• Contribute to Apple Business Manager administration and maintenance.
• Audit device inventory to confirm stock levels and identify needs.
• Schedule, coordinate, or deliver field, hands-on, and virtual training on Vegetation Management hardware, software, and mobile devices; communicate training outcomes and needs to Operations.
• Facilitate, develop, review, and oversee training materials and processes.
• Monitor the shared VMS Support Desk mailbox, respond to emails, and answer and document calls from operational users to support issue resolution.
• Promote best practices for Apple iOS and Microsoft Intune updates and administration.
• Support Vegetation Management personnel and contractors through the ITNow ticketing system.
• Track mobile hardware and training status reports and present project timelines and progress to management and leadership on recurring and ad hoc schedules.
• Attend, facilitate, and lead required meetings.
• Support onboarding and offboarding tickets, including device provisioning, device recovery, and user access management.
• Provide mobile device management and training support during storms and emergency events.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree