Veeva Vault CRM Techno-Functional Lead
About The Position
The Veeva Techno-Functional Lead supports the design, implementation, and enhancement of Veeva-based commercial solutions for pharmaceutical and life sciences organizations. The role combines understanding of pharmaceutical business processes with techno-functional expertise across Veeva CRM, Salesforce platform capabilities, integrations, data, and compliance. The lead works with Sales, Marketing, Medical Affairs, Commercial Operations, and IT teams to translate business requirements into effective, scalable, and compliant solutions, while supporting delivery and ongoing improvements. This is a hybrid role requiring three days per week in the office. Hiring locations are Chesterbrook, Pennsylvania, or Orlando, Florida.
Requirements
- Minimum of 5 years of experience with Veeva CRM/Salesforce in a techno-functional role, including some experience in the Life Sciences, Pharmaceutical, or Biotechnology industry.
- Bachelor's degree or equivalent (minimum 12 years) work experience. If holding an Associate Degree, a minimum of 6 years of work experience is required.
Nice To Haves
- Experience with Veeva CRM, Veeva Vault CRM, and Salesforce.
- Knowledge of HCP/HCO data, affiliations, targeting, consent, and engagement processes.
- Experience working in Agile delivery environments.
- Exposure to reporting, analytics, and commercial data ecosystems.
- Familiarity with enterprise integration patterns or middleware platforms.
Responsibilities
- Lead techno-functional design and delivery support for Veeva CRM initiatives and enhancements.
- Gather, analyze, and translate business requirements into functional specifications and solution designs.
- Support solution design for account and contact management, territory management, call planning and reporting, CLM and Approved Email, events management, medical inquiry, sample management, consent, and compliance.
- Serve as a liaison between business stakeholders and technical teams.
- Prepare business process flows, user stories, functional documentation, and solution design inputs.
- Collaborate with architects, developers, and integration teams on data, workflows, interfaces, and process improvements.
- Support integration of Veeva CRM with ERP, MDM, data warehouses or lakes, marketing platforms, identity platforms, and Veeva Vault.
- Ensure solutions align with compliance, data quality, security, and audit requirements.
- Contribute to configuration-versus-customization decisions to support sustainable solutions.
- Support testing, defect management, release planning, deployment, and hypercare activities.
- Promote best practices, documentation standards, and delivery discipline across the team.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
