Veeva CRM Architect

Accenture•Orlando, FL

1d•$80,400 - $266,300•Hybrid

About The Position

The Veeva CRM Architect designs and delivers scalable CRM solutions for pharmaceutical and life-sciences organizations. The role works across Veeva CRM, Vault CRM, Salesforce platform capabilities, integrations, data architecture, security, and commercial processes. It translates requirements from Sales, Marketing, Medical Affairs, and Commercial Operations into technical architectures while maintaining data integrity, security, performance, and compliance. This is a hybrid role requiring three days per week in the office. Hiring locations are Chesterbrook, Pennsylvania, and Orlando, Florida. The posting states overall experience of 8–12+ years, including 5+ years in Veeva CRM/Salesforce, and identifies the domain as Life Sciences, Pharmaceutical, or Biotechnology.

Requirements

At least 5 years of experience with Veeva CRM/Salesforce in a technical or architect role, including some experience in the Life Sciences, Pharmaceutical, or Biotechnology industry.
8–12+ years of overall experience, with 5+ years in Veeva CRM/Salesforce.
Bachelor's degree or equivalent (minimum 12 years) work experience. If holding an associate degree, a minimum of 6 years of work experience is required.

Responsibilities

Design end-to-end Veeva CRM architecture for commercial and medical business processes.
Develop architecture for Account and Contact Management, Territory Management, Call Planning and Call Reporting, CLM / Approved Email, Medical Inquiry, Events Management, Sample Management, and Consent and Compliance.
Define Salesforce/Veeva data models, objects, relationships, and integrations.
Design integration architecture between Veeva CRM and ERP, MDM, data warehouses or lakes, marketing platforms, identity platforms, Veeva Vault, and external healthcare-provider data sources.
Design REST/SOAP/API-based integrations and middleware solutions.
Establish appropriate security, sharing, access-control, and authentication models.
Review technical designs and provide architecture standards and governance.
Lead solution design for complex Veeva CRM implementations and enhancements.
Evaluate configuration versus customization and ensure maintainable solutions.
Work with business analysts, developers, QA teams, integration teams, and business stakeholders.
Troubleshoot architecture, performance, data, and integration issues.
Support release management and deployment strategy.