Veeva CRM Transformation Lead

Accenture•St. Louis, MO

17h•$150,900 - $413,600•Hybrid

About The Position

Accenture’s Salesforce practice is seeking an Associate Director-level Life Sciences consulting leader who combines commercial and CRM transformation expertise with sales origination, technology strategy, solution architecture, delivery leadership, and executive client influence. This role requires deep Salesforce and Veeva experience, an understanding of the end-to-end commercial ecosystem, and the ability to convert client priorities into scalable programs that improve field effectiveness, customer engagement, data-driven decision-making, compliance, and operational performance. The individual will be comfortable creating market opportunities, leading sales cycles, shaping solutions, and ensuring successful delivery and growth.

Requirements

Minimum of 12 years of professional experience, including substantial Life Sciences consulting, commercial operations, CRM, technology, or digital transformation experience.
Minimum of 10 years of experience leading enterprise commercial or CRM transformation programs for pharmaceutical, biotechnology, or medical device organizations.
Minimum of 8 years of experience delivering Salesforce and/or Veeva solutions, with strong knowledge of Veeva CRM, Vault CRM, Salesforce LSC, and the broader Life Sciences commercial technology ecosystem.
Minimum of 5 years of experience in independently originating opportunities and leading complex sales cycles, strategic proposals, and RFPs end to end, including solution shaping, pricing, commercial negotiation, and close.
Minimum of 3 years of experience in building senior executive relationships and translating client priorities into measurable business outcomes.
Minimum of 3 years of developing differentiated solutions that combine business transformation, emerging technology, data, AI, automation, and new service models to expand client value beyond traditional systems integration and application managed services.
Minimum of 3 years of leading large, multidisciplinary, geographically distributed teams and developing senior talent through coaching, performance management, retention, and succession planning.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Deep recent experience with Vault CRM, Vault Platform, Salesforce LSC, and Salesforce solutions supporting Life Sciences commercial organizations.
Experience leading Veeva migrations, global CRM deployments, release planning, validation, data migration, integration, adoption, and ongoing platform modernization.
Experience running application managed services organizations and improving service quality, automation, productivity, margin, and client satisfaction.
Experience with commercial data platforms, HCP and HCO data, targeting and segmentation, next-best action, omnichannel engagement, field analytics, and AI-enabled customer insights.
Experience establishing or scaling consulting offerings, practices, Centers of Excellence, alliance motions, or technology capability groups.
Salesforce, Veeva, cloud, architecture, data, or AI certifications relevant to Life Sciences commercial transformation.

Responsibilities

Advise and influence senior clients, building trusted relationships with C-suite and senior commercial, sales, marketing, medical, data, and technology leaders.
Lead executive workshops, define transformation strategies and roadmaps, and create new buying centers across pharmaceutical, biotechnology, and medical device organizations.
Originate and close opportunities by identifying client needs, building qualified pipeline, shaping differentiated value propositions, and leading the full sales cycle.
Lead strategic pursuits, owning complex proposals and RFPs end to end, including win strategy, competitive positioning, commercial models, estimates, staffing, executive presentations, alliance participation, and transition from pursuit to delivery.
Transform commercial and CRM capabilities by defining and delivering programs spanning customer engagement, field force effectiveness, omnichannel orchestration, commercial operations, medical engagement, data and analytics, content enablement, and managed services.
Lead global delivery of complex programs from strategy and architecture through implementation, release planning, migration, validation, deployment, adoption, and transition to application managed services.
Apply data and AI by identifying and scaling practical AI, machine learning, and automation use cases across targeting, next-best action, customer insights, field productivity, release operations, service management, and commercial decision-making.
Build high-performing teams by leading large, multidisciplinary, geographically distributed teams, developing leaders, strengthening succession and retention, setting clear accountability, and stepping into critical delivery issues when needed.
Grow the practice and ecosystem by developing offerings, accelerators, reference architectures, and thought leadership; building Salesforce and Veeva alliance relationships; leading joint go-to-market motions; and collaborating effectively across account, industry, capability, technology, data/AI, and operations leadership.