VDI End User Lead Systems Engineer III

Leidos•North Charleston, SC

1d•Onsite

About The Position

The VDI End User Lead Systems Engineer III at Leidos will support a new contract award with the Naval Information Warfare Center (NIWC) Atlantic, specifically for the Defense Health Enterprise Application and Desktop Virtualization Support Group, part of the Clinical Information Modernization (CIM) Integrated Product Team (IPT). The primary customer is the Defense Health Agency (DHA), which supports military hospitals and health clinics globally. This role focuses on the Clinical Infrastructure Modernization Program Lifecycle Environment (CIMPLE) project, providing enterprise infrastructure and professional IT services for the DHA Private Cloud (DPC), Application Virtualization Hosting Environment (AVHE), and DevSecOps Community Cloud (DSOCC) hosting platforms. The position is 100% located in Charleston, SC. The VDI Lead will be responsible for leading a team in desktop virtualization, developing and implementing VDI and/or Published Desktop solutions using technologies like VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and Amazon Workspaces. Key responsibilities include developing sustainment strategies, creating migration plans for physical desktops to VDI, providing subject matter expertise for AWS GovCloud and Microsoft Azure GovCloud, and developing briefing materials for leadership. The role also involves installing and configuring hardware and software, developing secure baseline images, testing new VDI software versions, recommending and executing system upgrades, maintaining patch and platform versions, and providing 24x7 technical support. Additionally, the engineer will assist in architectural design and engineering of cloud technologies, support IAVA/STIG/DoD policy implementations, develop RMF accreditation packages, and create and maintain architecture documentation. The role requires direct communication and collaboration within the team and with external parties, providing Tier 3 Help Desk assistance, and driving projects to achieve objectives through innovative technical solutions.

Requirements

8 years’ experience in DoD enterprise environments
Currently hold an active DoD Secret Security Clearance
Strong writing skills
Excellent communications skills
Technical Cloud Architecture Background and Experience with VDI technologies and/or Published Desktop solutions from the catalog
Specific knowledge and understanding of DHA Private Cloud (DPC), Application Virtualization Hosting Environment (AVHE), and DevSecOps Community Cloud (DSOCC) hosting platforms
Experience in cloud computing technologies

Nice To Haves

VDI computing technologies experience for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud
Cloud Architecture Background and Experience with VDI technologies for VMWare View/Horizon, Citrix Provisioning Server, Citrix Storefront, Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Azure Virtual Desktop, and Amazon Workspaces

Responsibilities

Leading the team in support of desktop virtualization
Leading the team in the development and technical implementation of VDI and/or Published Desktop solutions from the catalog
Support and develop sustainment strategies
Provide whitepaper and design plans detailing migration plans for existing physical desktop environments to VDI/Published Desktop
Provide subject matter expertise for Amazon Web Services (AWS) GovCloud, and Microsoft Azure GovCloud
Develop briefing materials and demonstration environments to enable leadership and stakeholders to make sound decisions on the best utilization of desktop virtualization system(s)
Perform installation and configuration of hardware and software supporting virtual desktop system(s) using industry standard best practices for the server virtualization environment where applicable
Develop secure “gold” and “platinum” baseline images for current operating systems and as new operating systems are released
Perform testing of new versions of VDI technologies software in the pre-production lab environment(s) including regression testing on standard configurations
Recommend upgrade processes as well as execute system wide upgrades to both pre-production lab environment(s) and production environment(s) following program change management processes and procedures
Implement standard configuration and maintain patch and platform versions across both pre-production lab environment(s) and production environment(s)
Provide technical support for instantiations of these containerization technologies on a 24x7 basis to ensure rapid problem resolution and maximum uptime
Assist the government in the architectural design and engineering of cloud technologies identifying areas to gain efficiencies and reduce costs
Provide associated documentation for the architectural designs, deployment and implementation supporting cloud technologies installation and configuration
Support IAVA/STIG/other DoD policy implementations and documentation for cloud technologies platforms to include RA and RMF
Support the development of accreditation packages using DoD Risk Management Framework for any designed solution and work toward achievement of an ATO
Writing and maintaining Architecture Diagrams, Architecture Network Boundary Diagrams, and Installation Configurations Guides
Support direct communication and collaboration with ALL members of the Team, including issue management support, clarification and prioritization of production onsite tasks, reports and site summaries
Communicate with parties external to the organization (e.g., sub-contractors, vendors, government, etc.)
Influence project/team leaders regarding solution design, process and/or approaches
Provide Engineering Tier 3 assistance in the management of Help Desk related issues in production
Achieve key project/program objectives and deliverables
Responsible for entire projects or processes spanning multiple technical areas
Employ ingenuity and creativity to develop new technical solutions and systems to achieve functional objectives