End User & Desktop Lead

Global Information Technology • Lakeland, TN

1d • Hybrid

About The Position

This role involves leading and supporting the desktop support team, managing daily operations, and handling user accounts, access control, Active Directory, GPOs, and IAM tasks. The position requires managing Windows laptops and desktops (Windows 10/11 and Windows XP), overseeing device deployment, patching, updates, and security using SCCM/MECM and Intune. The lead will also troubleshoot complex Tier-3 technical issues, maintain and secure legacy Windows XP systems, and assist in planning migrations from old systems to newer hardware/software.

Requirements

• 5+ years of desktop support or endpoint engineering experience
• 2+ years of team lead or management experience
• Strong experience with Active Directory
• Strong experience with GPOs and IAM
• Strong experience with Windows 10/11 and Windows XP/7
• Strong experience with SCCM/MECM
• Strong experience with Intune
• Strong experience with endpoint deployment and patching

Nice To Haves

• Security hardening
• Device lifecycle management
• Migration projects
• Advanced troubleshooting skills

Responsibilities

• Lead and support the desktop support team
• Manage daily desktop support operations
• Handle user accounts, access control, Active Directory, GPOs, and IAM tasks
• Manage Windows laptops and desktops (Windows 10/11 and Windows XP)
• Oversee device deployment, patching, updates, and security
• Use SCCM/MECM and Intune for endpoint management
• Troubleshoot and resolve complex Tier-3 technical issues
• Maintain and secure legacy Windows XP systems
• Help plan migration from old systems to newer hardware/software

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed