End User & Desktop Lead

Global Information Technology • Bartlett, TN

2d • Hybrid

About The Position

Lead and support the desktop support team, managing daily desktop support operations. This role involves handling user accounts, access control, Active Directory, GPOs, and IAM tasks. The lead will oversee Windows laptops and desktops (Windows 10/11 and Windows XP), including device deployment, patching, updates, and security. Experience with SCCM/MECM and Intune for endpoint management is crucial. The position also requires troubleshooting and resolving complex Tier-3 technical issues, maintaining and securing legacy Windows XP systems, and helping to plan migrations from old systems to newer hardware/software.

Requirements

• 5+ years of desktop support or endpoint engineering experience
• 2+ years of team lead or management experience
• Strong experience with Active Directory GPOs and IAM
• Strong experience with Windows 10/11 and Windows XP/7
• Strong experience with SCCM/MECM
• Strong experience with Intune
• Strong experience with Endpoint deployment and patching

Nice To Haves

• Security hardening
• Device lifecycle management
• Migration projects
• Advanced troubleshooting skills

Responsibilities

• Lead and support the desktop support team
• Manage daily desktop support operations
• Handle user accounts, access control, Active Directory, GPOs, and IAM tasks
• Manage Windows laptops and desktops (Windows 10/11 and Windows XP)
• Oversee device deployment, patching, updates, and security
• Use SCCM/MECM and Intune for endpoint management
• Troubleshoot and resolve complex Tier-3 technical issues
• Maintain and secure legacy Windows XP systems
• Help plan migration from old systems to newer hardware/software

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed