Vault Cage Supervisor

Fort Sill Apache Companies•Lawton, OK

2d•Onsite

About The Position

The Vault Cage Supervisor is responsible for developing and mentoring FSA Tribal Members within their department, portraying a positive attitude, and representing the core values of Apache Casino Hotel by always providing exceptional service. This role involves providing excellent service to guests and team members, ensuring effective communication across casino areas, and working collaboratively with peers, team members, and regulatory personnel. The supervisor will schedule and issue instructions, assign duties, examine work for accuracy, and maintain cage accountability, including safeguarding gaming chips, documentation, and inventory. They will also requisition supplies, evaluate team members, provide on-the-job training, and offer coaching and counseling to encourage excellent performance. This position assists with hiring, performance evaluations, training, and discipline in concurrence with management. The supervisor oversees lead vaults and cage cashiers, planning and directing cage activities to ensure compliance with regulations, policies, and procedures. They will ensure team members understand and comply with attendance, appearance, and service standards. The role includes conducting internal investigations, investigating team member complaints, and reviewing cage cashier discrepancies. Regular attendance is required, and team members must be prepared to work varying schedules, including days, evenings, graveyards, holidays, and weekends, as dictated by business needs.

Requirements

Associate degree and three years’ work experience involving supervision of staff, or equivalent combination of education and experience.
Knowledge of finance/cage-related management, information and reporting systems preferred.
Proven outstanding leadership skills and customer service orientation.
Knowledge, skill, and ability to work with player tracking card systems, gaming devices, etc.
Robust computer skills to include effective working knowledge of Microsoft Office Suite programs.
Strong written and oral communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to obtain and maintain a Fort Sill Apache Gaming License.
Ability to maintain a neat, clean, and well-groomed appearance.
Ability to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Ability to maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, 10 key adding machine, and telephone.
Pass a background check and drug-screening test and obtain a gaming license.

Nice To Haves

Knowledge of finance/cage-related management, information and reporting systems preferred.

Responsibilities

Develop and mentor FSA Tribal Members within the department.
Provide excellent service to guests and team members, ensuring effective communication.
Schedule and issue instructions, assign duties, and examine work for accuracy and conformance to policies.
Maintain cage accountability, related documents, and safeguards for gaming chips, documentation, and supply inventory.
Requisition supplies and equipment for vault/cage areas.
Evaluate team members in accordance with departmental standards.
Provide on-the-job training for cage cashiers and vault members.
Provide coaching, counseling, and recommendations for recognition.
Assist with hiring, retaining, promoting, performance evaluations, training, and disciplining employees.
Supervise the activities of all shifts’ lead vaults and cage cashiers, planning and directing all cage-related activities.
Ensure compliance with all applicable regulations, laws, internal policies and procedures, and internal control protocols.
Ensure lead vaults and cage cashiers understand and comply with attendance policy, appearance standards, and the Eye, Hi, Goodbye program.
Conduct property internal investigations involving team members or customer-related activities or incidents.
Investigate team member complaints and make recommendations to the vault manager.
Review all cage cashier discrepancies and follow-up reports.
Perform other related duties as may be assigned.
Understand and comply with the Eye, Hi, Goodbye program.
Maintain regular attendance.
Work varying schedules to meet business needs, including days, evenings, graveyards, holidays, and/or weekends.