Vault and Compliance Lead

ABCorp NA • Boston, MA

4d • Onsite

About The Position

The Vault and Compliance Lead owns the security, accuracy, and audit readiness of the bureau’s secure vault. This hands-on leadership role controls access to card stock and other secure materials, enforces dual control, maintains accurate reconciliations, and keeps the operation ready for PCI Card Production and client audits. The role supervises the Material Handler/Vault Assistant and works daily with shift supervisors and Bureau Operations leadership.

The position oversees vault access and inventory, including issuing secure stock to production, maintaining chain-of-custody records, reconciling inventory, and investigating discrepancies. It also leads day-to-day compliance with PCI Card Production and client security requirements, prepares audit evidence, maintains controlled procedures and records, and manages secure destruction under dual control.

The Lead conducts investigations and corrective and preventive actions for discrepancies and audit findings; trains employees on vault procedures and secure-area rules; develops the Vault Assistant; plans coverage; and reports vault metrics to Bureau Operations leadership. The work takes place in a secure, access-controlled production facility with camera monitoring and restrictions on personal electronic devices in secure areas. The role requires extended standing and walking and lifting up to 35 pounds. Occasional overtime, early starts, or weekend hours may be needed to support audits and peak volume.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a secure vault, inventory control, compliance, or card or document production environment.
• Experience working under an audited security or quality standard, such as PCI Card Production, PCI DSS, ISO 9001, or SOC 2.
• At least 1 year of experience leading, training, or coordinating the work of others.
• Exceptional accuracy with counts, reconciliations, and documentation.
• Proficiency with Microsoft Excel and Outlook and with inventory or ERP systems.
• Ability to pass ABCorp’s pre-employment background screening and meet client security requirements.

Nice To Haves

• Associate or bachelor’s degree in business, supply chain, criminal justice, or a related field.
• Experience in payment card personalization or financial card manufacturing.
• Experience hosting or supporting PCI or client security audits.
• Experience with secure destruction procedures and certified destruction records.

Responsibilities

• Control vault access and enforce dual-control procedures for card stock and secure materials.
• Maintain vault access logs, key and combination records, and sign-in and sign-out documentation.
• Issue secure card stock and other secure items to production by job and shift, maintaining complete chain-of-custody records.
• Reconcile card stock and secure items daily by job and shift, including spoils and rejects.
• Investigate and resolve inventory variances, escalating unresolved discrepancies the same day.
• Perform and document scheduled and unscheduled vault inventory counts.
• Oversee receiving, inventory system accuracy, and reporting of client-owned stock.
• Own day-to-day compliance with PCI Card Production physical security and client security requirements for the vault and secure areas.
• Prepare evidence, records, and walkthroughs for PCI, client, and internal audits, and serve as the vault point of contact during audits.
• Maintain vault procedures, work instructions, and forms under document control.
• Manage secure destruction of spoiled, rejected, and obsolete cards and secure materials under dual control, with complete destruction records.
• Retain vault, reconciliation, and destruction records according to ABCorp and client requirements.
• Lead investigations, root cause analysis, and corrective and preventive actions (CAPA) for vault discrepancies and audit findings.
• Train employees on vault procedures, dual control, and secure-area rules, and maintain training records.
• Supervise and develop the Material Handler/Vault Assistant, set daily priorities, and plan coverage.
• Report vault metrics, including variances, audit findings, destruction volumes, and training completion, to Bureau Operations leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED