Vault and Compliance Lead
About The Position
The Vault and Compliance Lead owns the security, accuracy, and audit readiness of the bureau’s secure vault. The role controls access to card stock and other secure materials, enforces dual control, maintains accurate reconciliations, and keeps the operation ready for PCI Card Production and client audits. This is a hands-on leadership role that supervises the Material Handler/Vault Assistant and works daily with shift supervisors and Bureau Operations leadership. The position manages vault security and access, inventory reconciliation, PCI and client audit readiness, secure destruction and records, corrective actions, employee training, and vault performance reporting.
Requirements
- High school diploma or GED.
- At least 3 years of experience in a secure vault, inventory control, compliance, or card or document production environment.
- Experience working under an audited security or quality standard, such as PCI Card Production, PCI DSS, ISO 9001, or SOC 2.
- At least 1 year of experience leading, training, or coordinating the work of others.
- Exceptional accuracy with counts, reconciliations, and documentation.
- Proficiency with Microsoft Excel and Outlook and with inventory or ERP systems.
- Ability to pass ABCorp’s pre-employment background screening and meet client security requirements.
Nice To Haves
- Associate or bachelor’s degree in business, supply chain, criminal justice, or a related field.
- Experience in payment card personalization or financial card manufacturing.
- Experience hosting or supporting PCI or client security audits.
- Experience with secure destruction procedures and certified destruction records.
Responsibilities
- Control vault access and enforce dual-control procedures for all card stock and secure materials.
- Maintain vault access logs, key and combination records, and sign-in and sign-out documentation.
- Issue secure card stock and other secure items to production by job and shift, maintaining complete chain-of-custody records.
- Reconcile card stock and secure items daily by job and shift, including spoils and rejects.
- Investigate and resolve inventory variances, escalating unresolved discrepancies the same day.
- Perform and document scheduled and unscheduled counts of vault inventory.
- Oversee receiving, inventory system accuracy, and client-owned stock reporting.
- Own day-to-day compliance with PCI Card Production physical security requirements and client security requirements for the vault and secure areas.
- Prepare evidence, records, and walkthroughs for PCI, client, and internal audits, and serve as the vault point of contact during audits.
- Maintain vault procedures, work instructions, and forms under document control.
- Manage secure destruction of spoiled, rejected, and obsolete cards and secure materials under dual control, maintaining complete destruction records.
- Retain vault, reconciliation, and destruction records according to ABCorp and client retention requirements.
- Lead investigations, root cause analysis, and corrective and preventive actions (CAPA) for vault discrepancies and audit findings.
- Train employees on vault procedures, dual control, and secure-area rules, and maintain training records.
- Supervise and develop the Material Handler/Vault Assistant, set daily priorities, and plan coverage.
- Report vault metrics, including variances, audit findings, destruction volumes, and training completion, to Bureau Operations leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
