Vanguard Situational Advisor (VSA) Leader

Vanguard • Malvern, PA

9d • Hybrid

About The Position

This role involves leading and developing a high-performing advisory team. The leader will be responsible for hiring, coaching, training, and providing ongoing feedback to team members, fostering an inclusive and collaborative team culture, setting clear performance expectations, and making compensation recommendations. The position drives participant and business outcomes by ensuring a deep understanding of in-plan and out-of-plan solutions, maintaining strong appointment availability, consistent service quality, and effective follow-through to support participant financial well-being. The role also focuses on elevating planning quality and problem-solving by supporting advisors in analyzing participant retirement planning needs, resolving issues, and translating insights into practical, participant-centered solutions. Additionally, the leader will contribute to strategy by participating in annual business planning, departmental priorities, and long-term strategic initiatives to strengthen the VSA service and operating model. Shaping how work gets done involves developing, influencing, and implementing departmental policies and procedures, communicating internal and industry developments, and supporting organization evolution and change management. Building trusted partnerships with internal and external stakeholders and serving as a visible leader within the Workplace and Personal Wealth organizations is key. The role also requires serving as a planning resource by maintaining deep knowledge of Vanguard products, funds, services, financial planning, capital markets, and the broader financial services industry, and sharing expertise as needed. Leading special projects and other initiatives that advance the team, improve the client experience, or support business needs is also part of the role.

Requirements

• Eight years of related experience in participant advice and/or financial consulting, including supervisory experience, strongly preferred.
• Undergraduate degree or equivalent combination of training and experience.
• CFP preferred.
• This job requires series 7, 63, 24, 65/65/66 regulatory license and/or registration (e.g. FINRA, state, SFC).
• Leaders are expected to model strong risk awareness and ensure required registrations, licensing, documentation, and communications standards are consistently met in alignment with Compliance guidance.

Nice To Haves

• Graduate degree preferred.

Responsibilities

• Lead and develop a high-performing advisory team by hiring, coaching, training, and providing ongoing feedback.
• Create an inclusive and collaborative team culture.
• Set clear performance expectations and make compensation recommendations aligned to Human Resources policies and procedures.
• Drive participant and business outcomes by ensuring a deep understanding of in-plan and out-of-plan solutions, strong appointment availability, consistent service quality, and effective follow-through.
• Elevate planning quality and problem-solving by supporting advisors in analyzing participant retirement planning needs, resolving issues, and translating insights into practical, participant-centered solutions.
• Contribute to annual business planning, departmental priorities, and long-term strategic initiatives.
• Develop, influence, and implement departmental policies and procedures.
• Communicate internal and industry developments quickly and accurately.
• Support organization evolution and change management at the department level.
• Cultivate close relationships with internal and external stakeholders.
• Serve as a visible leader within the Workplace and Personal Wealth organizations.
• Maintain deep knowledge of Vanguard products, funds, services, financial planning, capital markets, and the broader financial services industry.
• Share expertise with internal partners as needed.
• Lead special projects and other initiatives that advance the team, improve the client experience, or support business needs.

Benefits

• Opportunity to evolve and scale a critical offer while contributing meaningfully to enterprise initiatives.
• Ability to work with cross-departmental partners.
• Be at the intersection of leadership, advice, education and sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager